Talent.com
Customer Service Manager (Las Vegas)
Customer Service Manager (Las Vegas)Inno Supps • Las Vegas, NV, United States
Customer Service Manager (Las Vegas)

Customer Service Manager (Las Vegas)

Inno Supps • Las Vegas, NV, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

This is an in-house position. Please do not apply if you are looking for remote or hybrid work. Thank you.

About Inno Supps

At Inno Supps, we're on a mission to help people unlock their full potential with cutting-edge, high-quality supplements. Our customers fuel everything we do, and we believe their experience should be just as powerful as our products. That's why we're searching for a Customer Service Manager who's ready to inspire, lead, and redefine what world-class support looks like.

Position Summary

We're looking for a dynamic leader who can coach a remote team, streamline operations, and deliver unforgettable customer experiences. If you thrive in fast-paced environments, know how to build high-performing teams, and are passionate about health and wellness, this role is for you.

Key Responsibilities

  • Lead with Impact : Supervise and mentor a remote team of reps-providing feedback, training, and motivation to elevate performance.
  • Drive Operational Excellence : Ensure SLAs, quality benchmarks, and productivity goals are consistently hit.
  • Champion the Customer : Resolve escalations with ownership and empathy, while spotting opportunities to improve processes.
  • Collaborate Across Teams : Partner with Marketing, Fulfillment, Product, and leadership to bring customer insights to the table.
  • Own Performance : Track KPIs, conduct virtual 1 : 1s, and share data-driven insights with the Director of Customer Service.
  • Train & Develop : Build virtual training programs that sharpen product knowledge, service skills, and consistency.
  • Leverage Tools : Maximize efficiency with platforms like Gorgias, Slack, Shopify, Recharge, and WMS systems.
  • Stay Policy-Aligned : Ensure policies on returns, exchanges, and promotions are followed-and help refine them.
  • Manage Chargebacks : Lead chargeback and dispute resolution, reduce rates by identifying trends, and work with finance and fulfillment teams for timely responses.
  • Anticipate departmental needs and develop strategic initiatives to improve processes. reduce response times, and elevate the customer experience.

Qualifications

  • 2+ years in a customer service leadership role (e-commerce / supplements a plus).
  • Experience leading remote teams.
  • Proven coaching and team development skills.
  • Strong communicator with conflict resolution expertise.
  • Proficient in Gorgias, Zendesk, Shopify, Recharge, WMS, or similar platforms.
  • Detail-oriented, organized, and data-driven.
  • Passion for health, wellness, and delivering wow experiences.
  • Knowledge of chargeback and dispute management best practices.

    • Why You'll Love Working Here

  • A mission-driven company changing lives through health and performance.
  • A collaborative, growth-focused culture where wins are celebrated.
  • Competitive pay, benefits, and career growth opportunities.
  • Freedom to bring bold ideas that directly impact customer success.
  • Quarterly team events that unite our remote and in-office teams.
  • Free supplements in-office + 50% discount on all products.
  • Wellness perks like occasional in-office massage sessions.
    • [job_alerts.create_a_job]

    Service Manager • Las Vegas, NV, United States

    [internal_linking.related_jobs]
    Insurance Agent (Sales, Customer Service)

    Insurance Agent (Sales, Customer Service)

    Freeway Insurance Services America • Las Vegas, NV, US
    [job_card.full_time]
    Insurance Agent (Sales, Customer Service).Requisition Number : INSUR029000.Location : Las Vegas, NV 89121, USA.Pay Range : $50000 - $80000 / year. Unlimited / uncapped commission your earning potential ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales Manager

    Sales Manager

    WCF Insurance • Las Vegas, Nevada, USA
    [job_card.full_time]
    WCF Insurance is growing and the Sales and Distribution department has an immediate opening for someone who can demonstrate the WCF Insurance values to join their team as a.This is a full-time exem...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Manager, Palazzo Las Vegas, NV

    Store Manager, Palazzo Las Vegas, NV

    Jimmy Choo • Las Vegas, Nevada, USA
    [job_card.full_time]
    Our leaders at Jimmy Choo are stylish.Success starts with being an entrepreneur.We encourage an innovative workplace to strategically drive your business by being a solution.As a Store Manager you ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Specialist (Las Vegas)

    Service Specialist (Las Vegas)

    Akkodis • Las Vegas, NV, United States
    [job_card.temporary]
    Service Specialist for a 3 Months Contract at Las Vegas NV, 89135 Onsite.The rate may be negotiable based on experience, education, geographic location, and other factors.Outlook 365 Suite, exposur...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Sales Manager

    Sales Manager

    Brian Mitchell Agency • Las Vegas, NV, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    The Brian Mitchell Agency is seeking dynamic Sales Managers in and around Las Vegas who thrive with a winning mindset, enjoy building meaningful client relationships, value collaboration, and are c...[show_more]
    [last_updated.last_updated_30]
    Travel Cath Lab Tech - $2,622 to $2,907 per week in Las Vegas, NV

    Travel Cath Lab Tech - $2,622 to $2,907 per week in Las Vegas, NV

    LRS Healthcare • Henderson, Nevada, US
    [job_card.full_time]
    Ready to start your next travel adventure? LRS Healthcare offers a full benefits package, 24 / 7 support, and a responsive, traveler-first culture. What are you waiting for? Apply today!.Valid license...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Manager, Las Vegas

    Service Manager, Las Vegas

    Komatsu • Las Vegas, NV, United States
    [job_card.full_time]
    Las Vegas, Nevada, USA, 89030 .If you know how to coach teams and have a proven track record in construction equipment service leadership, this job could be a fit!. Lead and support a team of 15 fi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Relations Manager

    Customer Relations Manager

    Century Communities • Las Vegas, NV, US
    [job_card.full_time]
    The Customer Relations Manager works closely with our home buyers on all customer service and warranty issues, ensuring a positive homebuying experience. Your Key Responsibilities Include : .Manage al...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Specialty Sales Manager (Las Vegas)

    Specialty Sales Manager (Las Vegas)

    Visus Therapeutics Inc. • Las Vegas, Nevada, United States, 89101
    [job_card.full_time]
    Tenpoint Therapeutics is a global, commercial-ready biotechnology company focused on developing groundbreaking treatments to rejuvenate vision in the aging eye. Its pipeline includes paradigm-shifti...[show_more]
    [last_updated.last_updated_30]
    Travel Cath Lab Tech - $2,553 to $2,934 per week in Las Vegas, NV

    Travel Cath Lab Tech - $2,553 to $2,934 per week in Las Vegas, NV

    AlliedTravelCareers • Henderson, Nevada, US
    [job_card.full_time]
    AlliedTravelCareers is working with Fusion Medical Staffing to find a qualified Cath Lab Tech in Las Vegas, Nevada, 89106!. Fusion Medical Staffing is seeking a skilled Cath Lab Tech for a 13-week t...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Operating Room Tech in Henderson, Nevada - $2,444–$4,277 / week (Must Have 2 Years of Experience)

    Travel Operating Room Tech in Henderson, Nevada - $2,444–$4,277 / week (Must Have 2 Years of Experience)

    Vetted • Henderson, NV, United States
    [job_card.full_time]
    Vetted is seeking a Operating Room Tech for a travel job in Henderson, Nevada.Must have 2 years of experience.The assignment is 13 weeks long with 8 hour shifts. This contract pays approximately $9,...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Customer Service Manager (Remote)

    Customer Service Manager (Remote)

    Scale AI • Las Vegas, Nevada, United States
    [filters.remote]
    [job_card.full_time]
    Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission. Outlier is committed to improving the intelli...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Manager Hospitality Analytics Corporate (Las Vegas)

    Manager Hospitality Analytics Corporate (Las Vegas)

    Caesars Entertainment • Las Vegas, Nevada, USA
    [job_card.full_time]
    At Caesars Entertainment our Mission Vision & Values reflect our unique purpose providing people with possibilities and places to have fun. Our Mission Vision & Values represent a unifying a...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service Desk Technician (Las Vegas)

    Service Desk Technician (Las Vegas)

    IT Avalon • Las Vegas, NV, US
    [job_card.full_time] +1
    Working for a large gaming company.Licensed in around 300 gaming jurisdictions, operating in over 90 countries and offering a unique blend products and services, online gaming, to slot machines.Thi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Store Manager Las Vegas South Premium

    Store Manager Las Vegas South Premium

    Claires • Las Vegas, Nevada, USA
    [job_card.full_time] +1
    At Claires were all about self-expression creativity and bringing the latest trends to life for our customers.If you thrive in a fast-paced retail environment love engaging with customers and have ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Service Manager

    Customer Service Manager

    Inno Supps • Las Vegas, Nevada, United States
    [job_card.full_time]
    Please do not apply if you are looking for remote or hybrid work.At Inno Supps, we're on a mission to help people unlock their full potential with cutting-edge, high-quality supplements.Our custome...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Site Manager (Las Vegas)

    Site Manager (Las Vegas)

    Firstaff Personnel Consultants • Las Vegas, NV, United States
    [job_card.permanent]
    With a strong global footprint across Europe, North America, and Asia, the organisation is recognised for excellence in quality, logistics, and operational performance. We are now seeking an experie...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Cath Lab Tech - $2,553 to $2,934 per week in Las Vegas, NV

    Travel Cath Lab Tech - $2,553 to $2,934 per week in Las Vegas, NV

    AlliedTravelNetwork • Henderson, Nevada, US
    [job_card.full_time]
    AlliedTravelNetwork is working with Fusion Medical Staffing to find a qualified Cath Lab Tech in Las Vegas, Nevada, 89106!. Fusion Medical Staffing is seeking a skilled Cath Lab Tech for a 13-week t...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]