Senior Manager of Product Management | Experience Design

Senior Manager, Product Development Experience Design

As Senior Manager, Product Development Experience Design at Epicor, you will lead the charge in shaping intuitive, AI-native customer experiences that drive real business impact. You'll guide a multidisciplinary design team through research, strategy, prototyping, and scalable deliverypartnering closely with Product Management and Engineering to bring next-generation AI capabilities to life. This is a high-visibility role for a strategic design leader who thrives on disruption, innovation, and connecting user insight with technical execution.

What you will be doing :

• Define and champion the experience vision and strategy for AI-native products and features.
• Lead cross-disciplinary design execution across user research, service design, interaction design, prototyping, and usability testing.
• Embed design early in product development, collaborating with PMs and engineers to co-own roadmaps and ensure design integrity.
• Establish and track KPIs that measure experience impactadoption, engagement, retention, and trust.
• Mentor and scale a team of designers, UX researchers, content designers, and experience architects.
• Drive improvements in design systems, AI tooling, accessibility, and operational excellence.
• Evangelize user insights and design strategy to senior stakeholders.
• Stay ahead of AI trends (LLMs, agents, personalization, generative interfaces) and translate innovation into product opportunities.

What you will likely bring :

What could set you apart :

About Epicor :

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businessesthe hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits :

Equal Opportunities and Accommodations Statement :

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real youthat's who we're interested in. If you have interest in this or any rolebut your experience doesn't match every qualification of the job description, that's okayconsider applying regardless. We are an equal-opportunity employer.

Recruiter : Matthew Brady