Program Manager Customer Experience Content Specialist/ Editor- Hybrid Seattle, WANordstrom • Houston, TX, US
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Program Manager Customer Experience Content Specialist / Editor- Hybrid Seattle, WA
Nordstrom • Houston, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Bachelor's degree or equivalent combination of education, training and / or minimum of 3 years of experience in the Communications field Strong leadership and collaborative skills, especially as a liaison between the Business, Legal / Compliance and External Partners Exceptional verbal and written communication abilities that produce clear messaging across various formats Detail oriented with strong proofreading and editing abilities & copy writing Must demonstrate sound decision-making and ability to react quickly under pressure Foster culture of continuous improvement by identifying areas for process enhancement and implement best practices Experience in credit related products, banking and / or financial services is a plus
Program Manager 2
Nordstrom Card Services is the consumer card division of Nordstrom Inc., a successful fashion retailer. Nordstrom Card Services Visa co-brand and private label credit and debit cards for Nordstrom customers. We play a strategic role in Nordstrom's success by driving increased loyalty and sales growth through compelling product offerings backed by superior customer service. Being an outstanding place to work also plays a significant role in our success. Nordstrom has been recognized as one of America's top 100 employers by Fortune magazine for every year since Fortune launched the list in 1998, thanks in part to our focus on striving to deliver exceptional customer service and our promote from within philosophy.
Nordstrom is looking for a versatile Program Manager 2 to oversee the planning, execution and delivery of key collateral processes for Nordstrom Card Services initiatives. This individual will focus on creating and managing materials that support customer acquisition, retention and engagement. Position is remote, located in Seattle, WA area.
Key Responsibilities
- Oversee the creation, review and distribution of collateral, ensuring it resonates with the intended target audience, meets brand standards and adheres to compliance requirements
- Establish and influence customer communication strategy in collaboration with multiple business areas
- Create and optimize operational processes that support consistent, accurate, and timely delivery of copy materials
- Perform in-depth assessments of marketing assets to maintain accuracy, brand consistency, and audience alignment
- Provide consultation and make strategic recommendations on communication content, presentation and timing
- Ensure all collateral pieces are aligned with Company strategies, the Nordstrom voice, tone and style of the card and payments communications within the overall Nordstrom Brand
Requirements
Nordstrom is able to offer remote work for this role in Washington
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Customer Experience Specialist • Houston, TX, US
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