Bilingual Customer Support Representative

A company is looking for a Customer Support Representative to assist restaurant owners with inquiries and issues.

Key Responsibilities

Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails

Maintain a customer satisfaction level over 90%

Use Salesforce to log all activities and collaborate with the team on Slack

Required Qualifications

Customer-facing support experience, preferably at a software company

Fluent Spanish and English speaker with excellent communication skills in both languages

A designated work from home area with high-speed internet

Experience working in a fast-paced environment

Experience with a telephony system such as Talkdesk or RingDNA