ABA Therapy Care Coordinator

ABA Therapy Care Coordinator (In-Office – Cedarhurst, NY)

Full-Time | $22-$26 Hourly (Potential Bonuses) | Huge Growth Opportunity

About the Role :

We are seeking an organized, compassionate, and proactive ABA Therapy Care Coordinator to join our growing team in Cedarhurst, NY. This position plays a vital role as the first point of contact for families — guiding them through every step of the intake process, from referral to the start of ABA services.

The ABA Therapy Care Coordinator will act as the bridge between families, clinical teams, and operations — ensuring every new client feels supported, informed, and ready to begin services with confidence. The ideal candidate is relationship-driven, detail-oriented, and passionate about helping families navigate their child’s care journey smoothly and efficiently.

Why Work With Us :

At our core, we believe that providing high-quality ABA services starts with the people who make it all happen — our team. Here, you’re not just taking on a role; you’re joining a mission to help families access life-changing therapy.

Be part of a supportive, collaborative environment that values teamwork and open communication.

Play a key role where your work directly impacts families during one of the most meaningful stages of their journey.

Work in an organization that emphasizes trust, empathy, and progress — values that define how we care for both our clients and our team.

Enjoy growth potential, as the ABA Therapy Care Coordinator position can lead to expanded responsibilities and leadership opportunities within our operations department.

Responsibilities :

Serve as the main point of contact for all new ABA therapy referrals.

Conduct initial outreach calls to families and referral sources.

Guide families through each step of the intake process — including documentation, eligibility, and scheduling.

Oversee insurance verification and authorization processes for new clients.

Coordinate communication between families, clinical staff, and operations teams.

Track and manage client status to ensure timely service starts.

Maintain accurate records in internal systems and follow up consistently to avoid delays.

Develop trusting relationships with families through empathy, clear communication, and follow-through.

Identify barriers preventing clients from starting services and collaborate on solutions to move them forward.

Qualifications :

1–2+ years of experience in ABA operations, client intake, or healthcare coordination.

Strong understanding of the ABA Therapy Care Coordinator’s role in guiding families through the full service process (referral → assessment → authorization → service start).

Exceptional interpersonal and communication skills — both written and verbal.

Ability to manage multiple families and cases at once while maintaining attention to detail.

Organized, self-motivated, and able to work independently within a fast-paced environment.

Proficiency in Microsoft Office, Google Workspace, and client management systems.

Must be in-office full-time at our Cedarhurst, NY location.