Delivery Driver / Wellness Associate - Full Time (Market St)

Delivery Driver / Wellness Associate - Full Time (Market St)

Founded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We're known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs.

We don't just sell cannabis we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis.

Wellness Associates / Delivery Drivers are responsible for executing that same high level of customer service and compassionate care outside our dispensary walls as our retail staff provide within our stores. Delivery Team Members must love navigating the busy streets of the Berkeley area while representing The Apothecarium in a professional manner.

Essential Job Duties and Responsibilities

Drive and deliver products from The Apothecarium to customers in the Bay Area

Obey all local, state and federal traffic and driving laws

Adhere to routing guidelines and parameters to deliver according to schedule and Bureau of Cannabis Control requirements

Address and resolve customer complaints; escalate service issues in an expedient manner

Obtain payment for product by accepting cash or debit cards

Assist in opening and closing delivery order processing areas daily

Process, package and label orders in preparation for delivery

Maintain delivery manifests and required Bureau of Cannabis Control documentation

Provide excellent customer service

Maintain accurate delivery documentation

Assist with the cleaning, maintenance, and upkeep of delivery dispatch location

Maintain iOS devices and other necessary hardware

Communicate professionally and regularly with dispatch location Team Members and Delivery Manager

Facilitate communication to our delivery members via iOS devices

Maintain strict confidentiality with customer information

Basic Qualifications

Prior delivery experience (1 year)

Prior customer service experience (1 year)

Must be at least 21 years old

Valid California Driver's License and clean driving record

Working delivery automobile with insurance and valid registration

Must be able to pass a criminal background check

Must be authorized to live and work in the U.S

Preferred Qualifications

Previous delivery experience in SF highly desirable

Experience working in the cannabis industry highly desirable

Experience working in retail & customer service experience highly desirable

Experience working in the health & wellness industry highly desirable

Perks Rolled Just for You (for Benefits-Eligible Roles)

Comprehensive Health Coverage Medical, dental, vision, and prescription plans available for employees and their dependents.

Mental Health & Wellness Support Access to the AI-powered Sabender platform, confidential counseling and life coaching through PAS, nutrition coaching, and discounts at Husk Fitness.

Flexible Paid Time Off (PTO) Generous PTO to support worklife balance (availability may vary by stateask your recruiter for details).

Employee Assistance Program (EAP) Free, confidential support for mental health, financial planning, legal matters, and more.

Paid Parental Leave Dedicated time to rest, recharge, and care for your growing family.

401(k) with Company Match Save for the future with a 4% company match and immediate vesting.

Pet Insurance Affordable coverage options to keep your pets healthy.

Employee Discounts Exclusive savings at any of TerrAscend's 39+ dispensary locations.

Recognition Program Earn points through peer-to-peer recognition and redeem for Amazon rewards or gift cards.

Disability & Life Insurance Company-paid protection for life's unexpected moments.

Physical Requirements :

Stand constantly

Walk frequently

Reach and twist / turn with hands and arms

Climb or balance and stoop, kneel, crouch or crawl

Frequently lift and / or move up to 20 pounds

Occasionally lift and / or move up to 50 pounds

Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

• Background Check Requirement

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

Esta Organizacin Participa en E-Verify. Este empleador participa en E-Verify y proporcionar al gobierno federal la informacin de su Formulario I-9 para confirmar que usted est autorizado para trabajar en los EE.UU. If E-Verify no puede confirmar que usted est autorizado para trabajar, este empleador est requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administracin del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier accin en su contra, incluyendo la terminacin de su empleo. Los empleadores slo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para ms informacin sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or