Automotive Service Appointment Coordinator

Hendrick Automotive Service Department Appointment Coordinator

Location: 115 Team Hendrick Way, Cary, North Carolina 27511

Summary: Hendrick Automotive Service Department Appointment Coordinator. Answer inbound service calls for multiple Hendrick Chevrolet, Dodge and Kia Dealerships. The primary duty is to schedule service appointments and answer various service related questions. Also includes making outbound Service Reminder and Online Appointment confirmation calls. Previous dealership service department experience helpful. Hourly Pay $17.50 Plus Bonus (average hourly after Bonus $18.50 -$21) Full Time, 40 hours a week. Closed on Sundays. No evenings. 2 Saturdays a month. Call center hours 7:30am-6:00pm M-F and Saturdays 8am-4pm. Excellent Benefit Package includes; FREE Health Insurance for Employee, Vacation and Benefits after the first 90 days, Paid Holidays, Paid Sick Time, 401k match, Potential for advancement for those with leadership abilities, No nights and Closed on Sundays, 7 Paid Holidays a year, Great location in Cary Auto Mall

Essential Duties and Responsibilities Include The Following:

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
• Post scheduled appointments in tracking software.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a service appointment.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Follows Safeguards rules and regulations.
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education: GED or High School Diploma

Field of Study/Work Experience: Automotive (not required) Education/Work Experience: Previous customer service, Automotive and/or Call Center experience helpful.

Certificates and Licenses: Valid Driver's License

Computer Skills: Basic computer skills and Typing or Keyboarding

Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.

Attendance Expectations: The position requires regular and predictable attendance.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands: Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel.

Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability: Ability to add, subtract, multiply and divide.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Hendrick Core Values: To perform the job successfully, an individual should demonstrate the following Core Values:

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.