Reference/Outreach Librarian Job at Bucklandpubliclibrary in Holyoke

Reference/Outreach Librarian, Holyoke Public Library (Holyoke)

The Holyoke Public Library, an EEO non‑profit organization, is seeking applicants for the Reference/Outreach Librarian position. This full‑time role (35 hours/week, including every other Saturday) is intended to start in January. The librarian will perform prompt and friendly service to customers of all ages and provide reference and reader’s advisory services. The Reference Librarian is responsible for maintaining and improving the efficiency and effectiveness of all areas under his/her direction and control, and will perform all other related work as required.

Essential Functions

• Assist in creating a welcoming and responsive atmosphere at the library.
• Provide reference and reader’s advisory services to patrons of all ages, and community information with appropriate contact information.
• Ensure a safe, neat, and orderly appearance of library departments.
• Enforce the library’s security and safety procedures.
• Assist with weeding and collection management of Reference and non‑fiction collections, and appraise the acquisition of new materials.
• Plan, prepare, and present programs of interest to the community, including individualized support services, tours, etc.
• Guide users in using the online catalogue and computer resources; analyze patrons’ needs and evaluate materials to develop the collection; educate patrons on library utilization; answer reference questions and conduct required research on difficult and complex questions from patrons.
• Collect, organize, and prepare usage data and statistics for state and federal reports.
• Work with other departments as needed; participate in staff meetings, other community meetings, and network‑sponsored workshops; collaborate with community representatives to disseminate information about the library and acquire information on community events.
• May assist in providing training and supervision to members of staff; establish work schedules and delegate work assignments; calculate and manage the money box following the Library’s policies and procedures; manage the circulation desk in the absence of the Assistant Director.
• Perform similar or related work as required, directed, or as the situation dictates.

Qualifications

Education, Training and Experience

Master’s Degree in Library Science preferred; 2 to 3 years of library practice pertaining to reference and research services; experience in readers’ advisory services; demonstrated competence in technologies used by libraries; or any equivalent combination of education and experience. Professional development certificates encouraged.

Knowledge, Ability and Skill

Knowledge: Knowledge of the principles and practices of professional library work; knowledge of bibliographic tools and reference materials; knowledge of a broad range of literature and related material; and working knowledge of computerization and appropriate library applications.

Ability: Ability to work with library customers and staff in a friendly, efficient manner; ability to listen and communicate effectively; ability to perform administrative and record‑keeping tasks efficiently; ability to multitask several responsibilities; ability to use independent judgment to assess and evaluate information requests; ability to supervise others; ability to learn and use a computerized library catalog system and related equipment; ability to operate standard office equipment; ability to maintain reliable attendance and regular schedule; speaking Spanish is helpful.

Skill: Excellent customer service skills; strong organizational and administrative skills; strong written and verbal communication skills; strong computer and Internet skills; interpersonal and problem‑solving skills.

Full/Part Time

Full Time

Education

MLS/Masters

Salary Range

$21.85–$28.98/hour

Salary Notes

Pay set by city ordinance. As a city employee, the employee will receive a full benefits package.

Closing Date

January 9, 2026 at 4:00 pm

How to Apply

Submit a cover letter and resume via email to the Holyoke Public Library at library@holyoke.org and include “Reference Librarian Position” in the subject line.

Posted

2025‑12‑11