Customer Service Representative

Customer Service Representative (CSR) Lab

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE : 0.6, Shift : Days, Schedule : Saturday & Sundays 6am-6 : 30pm

Position Summary

The Customer Service Representative (CSR) Lab is responsible for daily administrative functions of Laboratories Northwest ensuring a high level of customer service is provided to all and patient and department confidentiality is maintained. The incumbent provides telephone-based customer service; documents communications with clients; handles specimen transportation; performs accessioning of specimens into the data management system; provides prices, places lab orders, corrects various report and billing errors; maintains courier vehicles and dispatches couriers to clients.

Requirements

• High School diploma or equivalent
• Depending on assigned area, MA-P license may be required
• Minimum one (1) year of experience in a laboratory setting or providing customer service support

Our Values

As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.

Why MultiCare?

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $22.97 - $33.05 USD. However, pay is influenced by factors specific to applicants, including but not limited to : skill set, level of experience, and certification(s) and / or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.