Desktop Administrator

We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment. This position is located on-site at a Coretek client location with operating hours from 8am-5pm local time.

Responsibilities :

• Provide onsite or remote support for desktops, laptops, printers, and other end-user devices
• Install, configure, and maintain operating systems and software applications
• Troubleshoot hardware and software issues, escalating complex problems as needed
• Perform routine maintenance and upgrades on IT equipment if needed
• Maintain accurate documentation of issues, solutions and asset inventory using the ITSM tool
• Collaborate with remote IT teams - Service Desk and engineers - to ensure consistent service delivery
• Assist with onboarding and offboarding processes, including device setup and recovery
• Ensure compliance with IT policies and security protocols
• Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
• Contribute to the Knowledge Base with updates to existing articles and generation of new articles
• Provide excellent user support via phone, email or in person.

Requirements :

Education :

Coretek offers a comprehensive suite of Health Benefits, PTO and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.