Clinical Quality Specialist

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on , , and .

About the Role

The Clinical Quality Specialist role exists to uphold and strengthen the quality of care within the organization. This position ensures that clients and clinicians are supported with the right resources, processes, and interventions to deliver excellent, evidence-based care. The role is designed to be collaborative and supportive, focusing on provider success and client outcomes.

What you’ll do

• Provide ongoing support to providers to help them maintain high quality care delivery and professional growth.
• Own provider escalation, investigation, remediation, and termination processes stemming from client-reported complaints, health plans, or other external reports.
• Monitor, track, and respond to clinical adverse events.
• Assist with identification, monitoring, and interfacing with outliers in the provider group.
• Conduct clinical reviews of clinicians joining the organization.
• Work under the leadership of the Clinical Quality Manager to ensure evidence-based practices (including measurement-based care) are utilized effectively.
• Contribute to clinical research development related to delivering high quality clinical outcomes.
• Assess and implement proactive interventions through trends in provider complaints.
• Implement early-stage risk mitigation processes.
• Investigate inappropriate billing practices and identify intent and remediation for both the client and provider.
• Identify gap areas in clinical strategy where input is necessary for successful provider outcomes.
• Identify creative ways to incentivize and support the provider network and collaborate with clinical education to develop training opportunities.
• Work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to execute end-to-end clinical roadmaps and SOPs highlighting priorities, KPIs, cross-functional ownership, and workflows.

What does success look like?

Who You Are

Our Benefits

The anticipated salary range for this role is $72,000 - $82,000. Final compensation will be determined based on a variety of factors, including relevant experience, skills, education, and past performance. In addition to base salary, this position may also be eligible to participate in our equity incentive plan.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include :

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.