Tom Kelley Buick GMC Sales and Leasing Consultant

Description:

Department: Sales

Functions:

1. Primary contact between sales department and the customer.
2. Maintain customer enthusiasm for our products and services.

Relationships: Reports to the General Manager and Sales Managers.

Responsibilities and Authority:

Sales

• Learn and present the non-confrontational selling process to every interested customer.
• Deliver vehicles personally as directed by the supervisor.
• Work your assigned shift.
• Conduct a demonstration ride for every customer.
• Prospect for customers using telephone, email, direct mail, personal contacts, referrals as directed by your supervisor.
• Introduce every management approved sold customer to the financial services manager.
• Log all customer information into the CRM system as required by your supervisor.
• Assist in proper vehicle display both inside the showroom and on the display lots.
• Attend all scheduled sales meetings.
• Any other tasks deemed necessary by Management.

Customer Satisfaction

• Help resolve any challenges a customer might have before and after a delivery.
• Greet all customers promptly and courteously upon their arrival at the dealership.
• Develop a relationship with the service and parts departments based on trust and a mutual understanding of customer satisfaction.
• Believe and live the Kelley Automotive philosophy both on and off your assigned shifts.
• Any other tasks deemed necessary by Management.

Housekeeping

• Maintain work area in a clean and uncluttered fashion, free of personal effects.
• Keep company demonstrators clean and presentable at all times, this includes no smoking in company vehicles or on any Kelley campus.
• When need arises and time permits, straighten, and keep neat the product brochure area.
• Straighten lot and remove snow from vehicles as directed by Management.
• Any other tasks deemed necessary by Management.

Professional Development

• Attend training programs as required by management.
• Maintain thorough knowledge of all products and services Kelley and the manufacturers offer, as well as those offered by our competitors.
• Know, understand and practice the ethics of the auto industry.
• Any other tasks deemed necessary by Management.

Requirements:

Qualifications

High School diploma or the equivalent. Some college preferred. Must have the ability to read and comprehend instructions and information. Must have a valid driver’s license and a good driving record. Professional personal appearance. Must have good judgment and be motivated. Must have good communication skills with customers. Must be at least 21 years or older.

Working Conditions

Will stand and move throughout the dealership facility (lot, showroom, service aisles, etc.) for most of the shift. Will spend time outdoors showing vehicles to prospective customers. Will drive vehicles in traffic during test drives. Evening, holiday, and weekend hours will be required.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER