Implementation Specialist

About Lucent Health

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.

Company Culture

We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking. These values are the foundation of Lucent Health.

Honest

• Transparent Communication: be open and clear in all interactions without withholding crucial information
• Integrity: ensure accuracy in reporting, work outputs and any tasks assigned
• Truthfulness: provide honest feedback and report any issues or challenges as they arise
• Trustworthiness: build and maintain trust by consistently demonstrating reliable behavior

Ethical

• Fair Decision Making: ensure all actions and decisions respect company policies and values
• Accountability: own up to mistakes and take responsibility for rectifying them
• Respect: treat colleagues, clients and partners with fairness and dignity
• Confidentiality: safeguard sensitive information and avoid conflicts of interest

Hardworking

• Consistency: meet or exceed deadlines, maintaining high productivity levels
• Proactiveness: take initiative to tackle challenges without waiting to be asked
• Willingness: voluntarily offer to assist in additional projects or tasks when needed
• Adaptability: work efficiently under pressure or in changing environments

Summary

The Implementation Specialist initiates and assists with both implementing and renewing Lucent Health clients. This role serves as a visible contact for new clients, setting the tone of ongoing relationships, while also facilitating renewal changes to satisfy and retain clients. The Implementation Specialist completes assigned tasks efficiently and accurately to deliver a satisfactory implementation experience for internal teams and valued customers.

Responsibilities:

• Collect intake forms and documentation to initiate implementations.
• Review and comprehend existing client benefits to populate Lucent systems for implementation.
• Complete tasks accurately and track completion in relevant systems.
• Commit to understanding Lucent’s business to gain full knowledge of the implementation process and understand related operational, IT, and compliance processes.
• Coordinate and lead meetings with brokers, clients, and internal teams as appropriate.
• Think critically to anticipate and navigate obstacles and improve processes.

Expectations:

• Learn and maintain up-to-date and thorough knowledge of self-funded group health benefits including Reference Based Pricing, Traditional Medical, Care Coordination and Management, Prescription Drug, MEC, Dental, Flex, and Vision plans.
• Demonstrate excellent communication, troubleshooting, listening, and problem-solving skills.
• Embrace a sense of urgency to meet critical timelines based on each client’s desired open enrollment and effective date.
• Participate in implementation team building and quality improvement initiatives to work transparently and collaboratively.
• Demonstrate excellent organization skills by learning and using implementation systems and processes adeptly.

Qualifications

• Minimum 1+ year project management, coaching, or comparable skill.
• TPA workflow knowledge.
• Medical/health care experience preferred.
• Developed computer skills including data manipulation and comprehension.
• Sales support/Client Services/Account Management experience.
• Project Management or comparable organization skills.
• Excellent written and verbal communication skills.
• Attention to detail.
• Customer-service focus.
• Problem solving/analysis.
• Adept tech skills in SalesForce, Smartsheet (PM tools), Microsoft Office
• Bachelor- or Associate-level degree preferred.

Equal Employment Opportunity Policy Statement

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.