A company is looking for a Quality Monitor (remote / work from home).
Key Responsibilities
Monitor and audit live and pre-recorded phone calls to identify training opportunities
Assist in creating and maintaining auditing processes and training materials for GCCS Agents
Conduct group and one-on-one coaching sessions and participate in user testing of new application systems
Required Qualifications
High school diploma or equivalent
2+ years of prior GCCS experience and / or a combination of experience and education
Prior customer service experience
Familiarity with the brands within the company is a plus
Proficient in MS Office and technical platforms used by GCCS Agents
Monitor • Richmond, Virginia, United States