A company is looking for a Customer Service Rep II to assist customers with product information, answer questions, and resolve issues.
Key Responsibilities
Provide end-user support for proprietary business applications and standard client software
Monitor and respond to customer communications via chat, email, and phone
Manage alarm events and technical application issues, creating and routing trouble tickets as necessary
Required Qualifications
1-3 years of customer service experience in a technical Helpdesk or customer-facing role
Familiarity with Linux, Windows, MAC OS, networking concepts, and security terminology
Working knowledge of JavaScript coding is a plus
Experience with Microsoft Office troubleshooting and desktop support
Strong initiative and critical thinking skills
Customer Service Representative • Inglewood, California, United States
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