Director of Intelligence Solutions (Hybrid)

Description

We are seeking a Director of Intelligence Solutions to join our team. The Director of Intelligence Solutions leads the continuing evolution of the firm’s strategy around actionable engagement with firm data and insights. This leader will transform how information is captured, connected, and delivered across the firm by developing tools, workflows, and platforms that support major firm functions including marketing and business development, legal operations, pricing, and recruiting.

This role leads teams responsible for the firm’s Client Intelligence initiatives (including Power BI), Firm Intelligence (Experience Management) and Competitive Intelligence. As a change leader, the Director will guide the cultural shift needed to maximize adoption and influence behavior.

This role will also collaborate very closely with the data strategy, data governance, marketing technology, financial reporting, HR reporting, practice development, knowledge management, IT applications, and other related teams. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.

Key Responsibilities and Essential Job Functions :

Define and execute a firmwide firm intelligence strategy that integrates internal and external data, data science, and AI capabilities to deliver insight and operational value.

Support the development of and engagement with a unified taxonomy and metadata framework to support cross-system consistency, enterprise search, reporting, and business process alignment.

Partner with key stakeholders to ensure intelligence initiatives align with firm priorities including client development, innovation, staffing, finance, and legal operations.

Partner with IT, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements.

Work to establish best practices for analytics and data dashboard and application design and development.

Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.

Develop standard configuration documentation and related guides for data consumers.

Collaborate to design end-user training, onboarding, and user adoption programs and communications.

Lead the adoption of advanced analytics, data virtualization, and visualization tools that support predictive insights and real-time decision-making.

Oversee implementation, expansion, and optimization of firm intelligence platforms such as Foundation, and PowerBI center of excellence, ensuring deep integrations with internal systems and third-party APIs.

Align platform strategy with broader IT architecture and governance standards.

Lead development of scalable intelligence tools that deliver customized insights to business users, legal teams, and leadership.

Design tools that enhance core functions like pricing, recruiting, client targeting, experience tracking, and knowledge reuse across the firm.

Lead change management strategy for all intelligence-related initiatives, ensuring stakeholders understand the purpose, value, and outcomes of new tools and processes.

Develop comprehensive training and onboarding programs tailored to different user groups and maturity levels.

Establish and manage internal champion networks to foster adoption and gather feedback.

Create communication plans and engagement campaigns that build momentum and sustain the use of firm intelligence tools.

Support the firmwide AI and Data Governance Program in the development of key taxonomy and metadata models to support content organization, data interoperability, and knowledge discovery.

Oversee compliance with relevant policies to ensure data accuracy, quality, and compliance across platforms.

Integrate intelligence systems with broader KM strategies to support search, reuse, and strategic decision-making.

Oversee, lead, and manage competitive intelligence research, including tracking competitive position; guiding strategic business development, including market analyses of geographic markets, practice areas or industry segments; managing trend spotting; and leveraging internal and external data to guide firm leadership in strategic decision making.

Translate technical requirements into business impact and ensure solution usability across diverse user groups.

Lead advisory groups, working teams, and steering committees to ensure alignment and momentum.

Special projects and duties as assigned.

Required Skills :

Excellent dashboard design, analytics, and data visualization skills.

Excellent experience in people management skills.

Excellent written and verbal communication skills. Excellent organizational, teamwork, customer service and critical thinking skills required.

Required Qualifications & Education :

Bachelor's degree in relevant field.

10+ years of experience in legal intelligence, knowledge management, or enterprise analytics leadership.

Demonstrated success leading large-scale platform deployments and driving organizational change.

Proven ability to manage taxonomies, metadata, and structured data models across systems.

Expertise in analytics platforms (e.g., Power BI, Tableau), AI / ML enablement, and firm intelligence platforms like Foundation.

Familiarity with marketing, finance, pricing, legal operations, and KM in a law firm or professional services environment.

Strong stakeholder management and communication skills across technical and business functions.

Experience with, and willingness to learn more about, emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.

Exceptional proficiency working with MS Office and Power platform especially for analyzing and communicating data-related concepts.

Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions.

Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.

Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs.

Initiative and creativity to develop unique and innovative approaches to address existing challenges and / or positively affect lawyer productivity, client service, and overall fiscal health of the firm.

Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities.

Preferred Qualifications & Education :

Master’s or related coursework or certifications strongly preferred.

Physical Requirements :

Ability to sit or stand for extended periods of time.

Moderate or advanced keyboard usage.

A willingness to work beyond regular hours and travel, as necessary.

Benefits : Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer : comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.