Client Service Trainee

SRO Marketing is seeking a Client Service Trainee to be the face of our campaign in Stockton. We're a sales and business consulting firm that powers local events with more than just good vibes. The Client Service Trainee will be the energizer, connecting with the community and turning a day out into a breakthrough for local services.

As a Client Service Representative, you’ll be the trusted guide at street-level service events—helping community members access essential wireless connectivity through government-supported programs. By simplifying enrollment, verifying eligibility, and supporting activation on-site, the Client Service Representative ensures that staying connected is never a privilege, but a possibility for all.

Key Responsibilities of the Client Service Trainee

Promote connectivity solutions with clarity, aligning offerings to customer usage goals and operational needs in community‑driven service initiatives.

Coordinate onboarding workflows, including eligibility verification, documentation management, and activation scheduling, to ensure smooth service setup.

Maintain CRM platforms with accurate records of customer preferences, service milestones, and engagement activity to support retention and reporting.

Track account status, provisioning progress, and campaign performance metrics to strengthen service delivery and operational efficiency.

Respond to customer inquiries through digital platforms and phone support, resolving service issues promptly and professionally.

Collaborate with internal teams to troubleshoot account challenges, align messaging, and recommend tailored service upgrades that enhance customer value.