Billing Clerk

POSITION : Billing Clerk

LOCATION : Fresno, CA

REPORTS TO : Billing Manager

SALARY : $23.00 - $27.00 / per hour, DOE

COMPANY OVERVIEW :

Caglia Environmental is a family-owned and operated company with a proud legacy of over 80 years in the Central Valley. We provide essential environmental services, including recycling, waste collection, and landfill management, with a strong commitment to sustainability, innovation, and community. Our team plays a vital role in helping to build cleaner, greener communities, and we're always looking for motivated individuals who want to make a meaningful impact through their work.

Basic Functions :

The Billing Clerk is responsible for billing, gathering, and securing all information needed for invoicing, follow up, and payment of accounts in accordance with company policies and procedures. Resolve disputes in contested billing and initiate collection of payments and open balance amounts through telephone contact, letters, email, etc., while providing prompt and courteous customer service. As a billing clerk, precision and reliability in handling accounts and documents are crucial.

Principal Duties & Responsibilities :

• Uphold the mission, values, and vision of the company.
• Accurately manage, invoice, and collect on customer accounts, in a timely manner and in accordance to company policy.
• Initiates or terminates services and manage customer information with care and integrity.
• Responds to customer inquiries in a timely, courteous, and professional manner. This may involve sending statements, answering queries, and providing clarification on billing matters.
• Process, apply, audit, and reconcile payments to ensure all variances and discrepancies are resolved in a timely manner.
• Provide rate quotes for specialized services as needed.
• Generate work orders to facilitate operational tasks.
• Undertake various reception-related responsibilities, such as overseeing vendor and visitor sign-ins, the customer lobby, and ensuring adherence to health and safety protocols.
• Contribute to other special projects, implementations, and tasks as directed.
• Ability to adapt and grow with upgrades and changes to software and procedures.
• Other special projects, implementations, and tasks as directed by the Billing Manager.

Core Competencies

Preferred Qualifications