Service Advisor - Trucking Fleet Operations

Role Overview

We are seeking a highly organized and communicative Service Advisor to be the central point of contact for our drivers, technicians, and leadership team. In this pivotal role, you will ensure the smooth, safe, and on-schedule operation of our fleet by providing prompt support to drivers and managing the repair workflow. This position is ideal for someone calm under pressure with a working knowledge of diesel or automotive repair.

Key Responsibilities (What You'll Do)

• Driver & Equipment Liaison: Serve as the primary contact for drivers, accurately gathering and documenting equipment information.

• Workflow Management: Create and maintain organized work orders, reports, and digital documentation.

• Communication Hub: Ensure clear and effective communication between drivers, technicians, the service manager, and service leads.

• Repair & Maintenance Tracking: Actively assist in tracking all repairs, services, and preventative maintenance schedules.

• Inventory Support: Support inventory communication and maintain accurate details on parts.

• Process Ownership: Adapt quickly to changes and confidently manage the workflow, demonstrating ownership rather than seeking shortcuts.

Ideal Candidate Profile (What We’re Looking For)

• Experience: Diesel or automotive repair experience (preferred).

• Technical Skills: Strong computer proficiency; experience with fleet software is a plus.

• Attributes: High attention to detail, dependability, and a commitment to follow-through.

• Communication: A clear and effective communicator with both drivers and technicians.

• Organization: Highly organized with a proven ability to prioritize tasks effectively.

Impact of the Role (Why This Role Matters)

The Service Advisor is crucial to the entire operation. By performing your job well, you keep our drivers confident, our technicians aligned, and our fleet operating at peak performance.