Chief Operating Officer (Operations & Installations) #1508

Our client is a fast-scaling immersive entertainment venture based in Rhode Island, pioneering high-tech physical gaming experiences through interconnected multi-room challenge "portals." With established flagship venues in Rhode Island and New York—and aggressive expansion plans across the country—the organization is building out the operational backbone needed to support its accelerating growth trajectory.

On behalf of our client, we are seeking a COO to assume end-to-end responsibility for portal deployment, technical operations, maintenance functions, and warehouse logistics nationwide. This is a hands-on executive position ideal for a builder—someone who has delivered complex installations, thrives in fast-paced settings, and excels at creating order amid rapid change.

The Role

Reporting to the Founder & CEO, you will have complete oversight of construction-style buildouts, technical deployments, ongoing support infrastructure, and supply chain operations. Every portal installation demands precise coordination of floorplans, electrical systems, AV / IT infrastructure, and vendor networks across geographically dispersed sites. This high-visibility role offers significant autonomy to architect scalable operational frameworks.

Key Responsibilities

• Direct construction-related buildouts and technical deployments encompassing electrical, low-voltage, and AV / IT systems
• Introduce structure and accountability into a dynamic, entrepreneurial organization
• Spearhead portal installations across the country, managing site coordination, floorplan approvals, and delivery schedules
• Champion process optimization and establish scalable systems to accommodate rapid expansion
• Control project budgets and maintain rigorous cost discipline
• Coordinate with multiple vendors, contractors, and partners throughout U.S. locations while liaising with European counterparts on equipment and repairs
• Direct warehouse functions, driving efficient inventory control, organization, and logistics workflows
• Lead 24 / 7 technical support operations in partnership with the IT department to ensure swift issue resolution

Requirements

Benefits

Equal Employment Opportunity and Non-Discrimination Policy

Equal Employment Opportunity Statement : Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

Commitment to Diversity : Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

Reasonable Accommodations : Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

Compensation Information : For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

Compliance with Laws : Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Workplace Harassment : Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

E-Verify Participation : Keller Executive Search and / or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

Privacy and Pay Equity :

State-Specific Information :

Veteran Status : Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

Genetic Information : In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

Local Laws : Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

Note : This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.