Senior Backend Engineer
We are looking for Senior Backend Engineers to help build and evolve the core communication and automation systems powering the M&S Contact Centre. You will work on telephony integration, voice / IVR automation, NLP / intent workflows, and backend microservices that directly support ~500 customer service agents.
The ideal candidate has strong experience in Java / Kotlin, hands-on expertise with Twilio / communication APIs, and exposure to Google CCAI or customer service platforms. Location : Remote / India Open Roles : 2 Positions Experience : 612+ Years
Senior Backend • Bakersfield, CA, United States