Customer Support Manager

Job Description

We are seeking a Customer Support Manager who will lead and develop our customer service operations. This role involves building strong client relationships improving service processes and ensuring customer satisfaction aligns with the companys values and vision. The ideal candidate is highly organized communicative and passionate about delivering premium client experiences.

Responsibilities

Oversee and manage the daily operations of the customer support team.

Develop and implement service strategies to improve client satisfaction.

Monitor performance metrics and identify opportunities for process improvement.

Handle escalated customer concerns with professionalism and care.

Collaborate with internal teams to ensure seamless client communication and project delivery.

Train mentor and guide support staff to maintain service excellence.

Qualifications : Qualifications

Strong leadership and communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Strategic thinking and problem-solving abilities.

Excellent organizational and interpersonal skills.

Proficiency with CRM systems and customer service software is a plus.

Additional Information :

Benefits

Competitive annual salary ($58000$63000).

Opportunities for career growth and leadership development.

Supportive and collaborative team environment.

Health and wellness benefits package.

Paid time off and company holidays.

Professional training and advancement opportunities.

Remote Work : No

Employment Type : Full-time

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1