Customer Advocate Associate

A company is looking for a Customer Advocate Associate who will enhance customer experiences through empathy and technology.

Key Responsibilities

Manage complex customer inquiries across various digital channels while ensuring data accuracy and efficiency

Blend AI tools with human engagement to deliver exceptional customer service and maintain high satisfaction levels

Log customer interactions accurately in the CRM system and monitor performance indicators to improve the customer journey

Required Qualifications

3-5 years of experience in customer support or service delivery in a digital or CRM-enabled environment

Proven ability to navigate CRM systems and AI-assisted tools

Ability to work independently and collaboratively as part of a team

Associate or Bachelor's degree in a related field