Team Leader

H&R Block Team Leader Opportunity

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to continuously improve our business and have a long-term strategy and transformation plan known as Block Next. This roadmap focuses on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and seek to make a meaningful difference, our door is always open.

As a Team Leader, you will provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. You will serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. You will also advance your knowledge and skills to excel as a knowledgeable resource on tax topics and products for associates.

To excel in this role, you should have multi-unit people management experience in the retail, restaurant, banking, or other related industry and 2+ years as a Tax Professional. You will partner with the District General Manager to create and implement office-level growth plans, assist in recruiting and interviewing candidates, serve as the point of contact for onsite escalated client service concerns, ensure clients are scheduled properly, lead daily activities, build an engaging team environment, lead daily team meetings, create associate work schedules, prepare tax returns, conduct timely performance reviews, and partner with the Associate Relations Center to resolve associate issues.

Your expertise should include prior experience working in a customer service, shift leader, or similar role, experience supervising or managing people, successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course, annual completion of continuing education, computer proficiency with the ability to use MS Office, demonstrated ability to work independently with minimal supervision, passion, determination, resilience, a customer-centric mindset, ability to work a flexible work schedule, and a high school diploma or equivalent.

At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing, and financial wellness needs. Employee Assistance Program with Health Advocate, wellbeing program, BetterYou, neurodiversity and caregiver support, various discounts on everyday items and services, medical coverage, 401k retirement savings plan, and employee stock purchase plan. Check out all available benefits at www.blockbenefits.com.

At H&R Block, we remain committed to building a connected culture where trust, care, and connections are how we work together. You will be immersed in an exceptional work environment recognized on Best Companies lists! You will be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.