Associate Director, Social Intelligence

We use our next-level understanding to help brands show up on social the way their audience needs, and be more human.

We don’t stop at helping brands. We’re training all generations in how to social safely.

Making Social Better is what keeps us up at night and gets us out of bed in the morning.

Because when we Make Social Better every day, a better tomorrow is inevitable.

🌎 Where : 100% Remote - from the United States

🤝 Type : Full time salaried role

🚀 Join Us at Social Element! 🌟

Founded 23 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

We are now looking for a social intelligence expert to join our award winning Global Intelligence Team. 💼

👊 The Opportunity

As a team we’re here to create industry-first work and we’re looking for someone with that same hunger and excitement to do things a bit differently.

You’ll join us as an ‘Associate Director, Social Intelligence’ reporting into the Head of Intelligence. This role will be a key part of our team, working on a selection of global and national brands.

You will be known for great storytelling and insight generation. You will have fantastic communication and time management skills, and be able to work confidently within an agency structure in order to bring the best work to your clients.

Your clients : You will manage the reporting programs of clients, being responsible for their strategic monthly and quarterly reporting. You’ll act as a trusted partner to these clients, knowing their business objectives and reporting against these .

Projects : Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams. You will have some experience in managing more junior members on projects.

Innovation : You’ll support and work with more senior members of the team in developing new products and methodologies.

Proactive client development : Support the Client Services Team in identifying opportunities for upselling.

New business : Take a core role on new business pitches, supported by the Head of Intelligence.

People : At this level, you’ll help to train more junior members of our team. There may also be opportunities for line management.

Culture & Tech savvy : Understand what’s happening in the zeitgeist (whether you get your news from TikTok or the web). While also staying up to date with platform and social listening vendor changes

👇 What you’ll do

Deliver insights projects end-to-end from research design, analysis and visualization to delivery.

Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team.

Contribute to proposals and scopes in collaboration with the head of insights and client services teams.

Develop your skills as a researcher, learning new techniques and technologies. To include survey data, web analytics and desk research.

Contribute to a culture of learning and development within the team.

Build relationships with key stakeholders both within and outside of the Insights Team.

Work with the Head of Intelligence to promote the team, internally and externally, contributing to and leading on PR activity.

📙 Skills & Traits

Strong technical experience in social listening tools such as Talkwalker, Hootsuite and / or Sprinklr. Experience with Global Web Index or similar is a bonus.

Fantastic attention to detail, organizational and time management skills.

Honed storytelling skills and comfortable in presenting your work

A curious, proactive approach with a can-do attitude

A team oriented professional, with the ability to work independently and self-motivated

Competent in using Microsoft / Google Suite, with a focus on PowerPoint and excel.

Experience

Extensive experience working in a senior social intelligence role

Agency experience, whether that is social or integrated, we don’t mind but we need someone used to the agency way of working.

Experience working for multi-market clients

Bonus : Experience of working on automotive, financial services, retail or travel

Social Element Values

✨ Bring the joy : Our people bring the joy by radiating energy , creating an uplifting atmosphere, and spreading positive vibes that's magnetic to everyone around them!

🌟 Trusted Pioneers : Our trusted pioneers are trailblazers driven by curiosity , leading the way with best-in-class solutions and innovative ideas.

🤗 Everyone’s welcome : We create an inclusive and respectful environment where communication is jargon-free , and everyone feels welcome

👐 We’ve got you : With a team that's professional, reliable, smart, and prepared, we are problem-solvers who get it done and do it brilliantly.

🫶 Genuine humans : Our genuine humans are compassionate, honest, and unapologetically real.

Benefits

Please note these benefits are for US based employees only

🏠 100% Remote working

🌞 33 days of holiday (including the bank holidays)

🎂 Birthday off

🐕‍🦺 Annual Occasion Day off for an important event

🙏 1 Volunteer day off

😷 Paid Sick time off

⚕️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered

🤓 Dental and Vision plans

🏦 FSA & HSA Options , with employer contribution to HSA on select plans

👴🏽👵 401k with employer matching

🌡️ Employer Paid Long-Term / Short-Term Disability

🧑‍🤝‍🧑 Enhanced family friendly policies

😴 Career Break : After 1 year's service, can take between 4 weeks and 1 year unpaid leave.

👩‍⚕️ Wellbeing Support

🤗 3 x Wellbeing Days

🏖️ Flexible Fridays (Working half day)

The Hiring Process

The hiring process for this position will be made up of the following stages :

❤️ Culture + Connect Interview with one of the talent team

🎨 Skills + Experience Interview with

🤝 Assignment Phase with

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfill all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

We value having divergent thinkers who bring various experiences and viewpoints to the table at Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

How To Apply 🖊️

If all this sounds like you, simply upload your CV / resume and complete the application form. While a cover letter is optional, we welcome any other way for you to share what draws you and motivates you about this role and the agency.

We encourage candidates to express their interest and motivation in the format that best showcases their talents.

• If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox.

We are excited to receive your application! ❤️