Call Center Agent

Division / Department : ADMINISTRATION

Reports To : CALL CENTER MANAGER

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties may include but are not limited to the following :

• Primary job duties will consist of transit dispatch scheduling general customer service and administration inquiries.
• Responsible for answering all calls pursuant to company policy and routing calls to appropriate resources as applicable.
• Responsible for professionally addressing customer inquiries and providing information and feedback in compliance with company policies.
• Required to research information using available resources to resolve all calls in compliance with company call volume standards.
• Must be able to effectively and respectively manage and resolve customer complaints as received and be able to identify and escalate issues of priority.
• Continuously provide customers with company product and service information and remain aware of product and service updates to provide the most accurate information to customer inquiries and requests.
• Responsible for entering new customer information into system after initial call interview and updating existing customer information as needed.
• Maintain working knowledge of processes forms and applications to effectively answer and route calls to appropriate company resources and assist customer needs.
• Follow up customer calls when necessary
• Must document all call information according to company standard operating procedure
• Other duties as assigned

REQUIRED QUALIFICATIONS

DESIRED QUALIFICATIONS

IMPORTANT INFORMATION

This job operates in a call center office setting. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

All positions are Safety Sensitive and require pre-employment drug testing; background checks; clean driving records and applicants must be able to work flexible shifts.

The preceding description is intended to describe the general content identify the essential functions and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.

SporTran is an Equal Opportunity Employer. SporTran provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements SporTran complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Required Experience :

Unclear Seniority

Key Skills

Athletics,Fitness,Facilities Management,Agriculture,Communication,Archicad

Employment Type : Full-Time

Experience : years

Vacancy : 1