Outlets Manager

Omni Atlanta Hotel At Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium. Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description

Ensure proper training and supervision of coffee shop and restaurant in room service personnel to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures. Responsibilities include but are not limited to the following :

• Maintain consistently good food service for guests.
• Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the Outlet operating to standard and to set a positive example for the Centennial Grounds team.
• Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing the Centennial Grounds and restaurant in room team to implement them to meet operational and organizational objectives.
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of the Omni Hotels & Resorts.
• Monitor all tray and table set ups, being sure all products are well presented to the guest. Food must be properly garnished and fresh looking. Warm food must be kept warm, cold beverages must be served adequately chilled.
• All deliveries must be made by time quoted to guest and must be delivered by properly uniformed, well-groomed associates.
• Check to be sure that all waiters and waitresses are doing assigned prep work at beginning of shift, as well as side work at end of shift.
• Solicits customer feedback to understand customer needs and the needs of the local community.
• Check timing of deliveries. Determine action to be taken if orders are behind time in delivery, whether to begin helping in the set up of trays, calling for another outlet for additional help, or advising PM manager of problems delaying service.
• Provides coaching and direction to the Centennial Grounds team to take action and to achieve operational goals. Constantly reviews Centennial Grounds environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the Centennial Grounds team to achieve operational goals.
• Monitor all Room Service deliveries.
• Maintain an adequate supply of both equipment and food items to ensure speed and quality of service.
• Accurate daily inventories must be made with accompanying requisition orders to keep all pars stable and Room Service personnel equipped to deliver orders promptly and properly.
• Maintain an adequately stocked liquor back-up cabinet (if applicable). Daily inventories must accompany daily orders to keep liquor pars stable.
• Maintain control of both payroll and food expenditures.

Qualifications

2 years of experience in Food and Beverage Supervision or Management role preferred. Must have the ability to manage deadlines. Understanding of Food and Beverage financials including cost and par controls is preferred. General knowledge of Microsoft Word, Excel, and PowerPoint. Must have a strong attention to detail as well as strong customer service skills. Must be Food Handler and TIPS certified. Must be able to work a flexible schedule including weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.