Customer Experience Associate

A company is looking for a Customer Experience Associate to join their team in a hybrid capacity.

Key Responsibilities

Quickly respond to and resolve customer inquiries via email and phone

Process orders, returns, and exchanges for both online and retail channels

Assist with fulfillment functions and support retail operations across locations

Required Qualifications

1-3+ years of customer service experience

Passionate about helping customers and a team player

Thrives in a fast-paced startup environment

Flexible work schedule availability for early / late hours and weekends

Experience with e-commerce systems is a plus