Program Manager

Program Manager

The Community Safety Ambassador Program is part of San Francisco's "Breaking the Cycle" initiative, which emphasizes a comprehensive approach to tackling homelessness and behavioral health crises. This program deploys specialized and highly trained ambassadors to provide services such as community engagement, intervention and de-escalation, safety presence, street cleaning, overdose recognition and reversal, and connections to the City's systems of care for people in need. The goals of the program are to : (1) promote safer and cleaner environments in commercial corridors, parks, neighborhoods, and other locations impacted by drug markets and unsafe, and unsanitary street and sidewalk conditions; (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, and connections to services and resources.

The Program Manager (PM) will report to Heluna Health's Chief Program Officer to manage all aspects of the Community Safety Ambassador Program. The Program Manager performs complex administrative functions and fiscal management tasks relative to planning, development, and coordination. The PM also ensures successful program outcomes are attained. The position requires excellent project management, interpersonal, and communication skills. A successful candidate will need to feel comfortable working with a wide range of stakeholders within a complex system. The Program Manager will provide sound "best practices" in project management and will cultivate relationships and partnerships with all external and internal customers by providing warm, friendly, positive and supportive services.

This is a temporary, grant-funded, Full time, benefitted position. Employment is provided by Heluna Health.

Pay Rate : $92,000 annually

Essential Functions

• Oversee all program operations including the deployment of Ambassador Teams in the assigned Service Area(s)
• Promote the mission, vision, and core values of Heluna Health and the Community Safety Ambassador Program
• Lead change management efforts to ensure program staff adopts successful best practices in collaboration with SFHSA
• Promote dignity, respect and accountability
• Oversee program efficiency and effectiveness through monthly, quarterly, and annual performance planning and appraisals; identify and analyze opportunities for improvement and implement as appropriate
• Create strong, effective relationships and foster collaboration among public, non-profit and community based organizations to coordinate operational policy, process and budgetary decisions necessary to impact homeless outreach and provide a safety net for the community
• Prepare program presentations and memorandum as necessary
• Participate in Leadership meetings, including discussions regarding agency-wide program development and operation and emerging issues that may affect client care or the agency in general
• Attend and participate in regularly scheduled supervision sessions
• Attend and complete trainings as assigned and in a timely manner
• Serve as Safety Administrator ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency's own policies and procedures
• Identify needs for new services and gaps in existing services, advocate for their development, and participate in the implementation of new services as assigned
• Coordinates programmatic, administrative and fiscal activities
• Develops project budgets, in collaboration with project staff and Heluna Health client support team
• Monitors budget expenditures and projections on an ongoing basis and reviews Statements of Activities on a monthly basis and as needed
• Monitors and tracks performance measures and report CPO as needed
• Serves as a liaison between HQ and Clients / Program Partners
• Maintains documentation (e.g., spreadsheets, reports) of all administrative, fiscal, and programmatic activities
• Works closely with assigned Heluna Health Contract and Grant Manager, Project Accountant, and HR Generalist to ensure that all contractual obligations are being met
• Convenes project meetings, quarterly, at a minimum
• Maintains excellent working relationship with Heluna Health Clients and Program Partners, Subcontractors, Vendors, and other partners
• Performs other duties as assigned

Job Qualifications

Education / Experience

Preferred Qualifications

Other Skills, Knowledge, and Abilities

Physical Demands

Stand Constantly

Walk Constantly

Sit Frequently

Handling / Fingering Constantly

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 50 lbs

Push / Pull Occasionally - Up to 50 lbs

Talk / Hear Constantly

See Constantly

Taste / Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs / day)

Frequently (2 - 5 hrs / day