Customer Support Trainer Admin

SUMMARY : The Customer Support Trainer Admin develops and conducts Customer Support training programs for Customer Support Representative (CSR) New Hires; provides secondary support and assistance to the Customer Support Trainer.

Works closely with Customer Support Trainer in creating curriculum and coordinating training for the department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Works on site with consistent attendance.

CSR New Hire Training

CSR Secondary Support

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Requirements

Knowledge, Skills, & Abilities :

Supervisory Responsibilities : This job has no supervisory responsibilities.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience : High school diploma or GED and a minimum of 6 months of customer support call center experience.

Language Skills : Ability to read, speak, and write effectively in English. Ability to interpret documents such as safety rules, memos, letters, and procedure manuals. Ability to write routine reports, procedure manuals, training materials and correspondence. Ability to present information effectively and respond to questions from groups of customers or employees of the organization. Ability to effectively  address or resolve customer service issues within guidelines of the position.

Mathematical Skills : Ability to add and subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute error ratios, percentages and to interpret bar graphs.

Reasoning Ability : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations : n / a.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for extended periods of time in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office.

Salary Description

$20.00 - $23.00 DOE