Senior Desktop Support Engineer (Boston)Franklin Fitch • Boston, MA, United States

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Senior Desktop Support Engineer (Boston)

Franklin Fitch • Boston, MA, United States

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[job_card.full_time]

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Senior Desktop Support Engineer | Financial Services Boston, MA (Hybrid) Z $120K + Bonus

A global investment firm is seeking a Desktop Engineer to join its Boston-based infrastructure team. This is a hands-on role supporting approximately 350 users across international offices, offering exposure to a wide range of technologies and direct engagement with business stakeholders.

Key Responsibilities :

Provide end-to-end technical support (Tier 13) across desktop, application, and infrastructure environments
Troubleshoot hardware and software issues; own service tickets through resolution
Support and maintain Windows 11, Active Directory, SCCM, Citrix, and Azure environments
Build and image laptops; contribute to automation and process improvement
Participate in a light on-call rotation (1 in 5 weeks) with global support coverage

Candidate Profile :

45+ years of hands-on desktop support experience

Strong communication and customer service skills; technical aptitude is important, but people skills are essential

Experience in financial services or professional services environments preferred

Familiarity with Microsoft technologies; scripting and cloud certifications are a plus

Comfortable working an 8am4pm shift, three days per week on-site in downtown Boston

Why Apply :

Small, collaborative team with direct access to leadership

Culture of flexibility, training, and internal growth

Competitive compensation : $120K base + 20% annual bonus target

Strong benefits and a supportive, people-first culture

Interviews begin shortly. If you're looking for a role where you can grow, be trusted, and make an impact, this could be the right fit. Reach out to learn more.

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