Senior Desktop Support Engineer (Boston)Franklin Fitch • Boston, MA, United States
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Senior Desktop Support Engineer (Boston)
Franklin Fitch • Boston, MA, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]45+ years of hands-on desktop support experience Strong communication and customer service skills; technical aptitude is important, but people skills are essential Experience in financial services or professional services environments preferred Familiarity with Microsoft technologies; scripting and cloud certifications are a plus Comfortable working an 8am4pm shift, three days per week on-site in downtown Boston Small, collaborative team with direct access to leadership Culture of flexibility, training, and internal growth Competitive compensation : $120K base + 20% annual bonus target Strong benefits and a supportive, people-first culture
Senior Desktop Support Engineer | Financial Services Boston, MA (Hybrid) Z $120K + Bonus
A global investment firm is seeking a Desktop Engineer to join its Boston-based infrastructure team. This is a hands-on role supporting approximately 350 users across international offices, offering exposure to a wide range of technologies and direct engagement with business stakeholders.
Key Responsibilities :
- Provide end-to-end technical support (Tier 13) across desktop, application, and infrastructure environments
- Troubleshoot hardware and software issues; own service tickets through resolution
- Support and maintain Windows 11, Active Directory, SCCM, Citrix, and Azure environments
- Build and image laptops; contribute to automation and process improvement
- Participate in a light on-call rotation (1 in 5 weeks) with global support coverage
Candidate Profile :
Why Apply :
Interviews begin shortly. If you're looking for a role where you can grow, be trusted, and make an impact, this could be the right fit. Reach out to learn more.
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Desktop Support Engineer • Boston, MA, United States
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