Chief Executive Officer and President

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

We are seeking a dynamic and visionary Chief Executive Officer (CEO) / President to lead our organization towards achieving its strategic goals and objectives. We are a full-service association management company dedicated to enhancing the living experience in condominiums and homeowners' associations. We combine tailored operational services, financial transparency, and cutting-edge tools to help boards govern more effectively while lowering costs and improving homeowner satisfaction.

We are now seeking a CEO / President who can lead the organization through its next phase of growth with vision, operational rigor, and deep client empathy.

• Position Summary

The President will have full P&L and strategic responsibility for our operations, growth, and culture. This is a role for a results-driven, people-focused, and detail-oriented executive who thrives in building high-performance service companies.

The ideal candidate brings a background in property management, association governance, or operational leadership within service industries. They must be equally comfortable with big-picture strategy and hands-on execution.

• Key Responsibilities
• Leadership & Strategy
• Own the strategic direction and day-to-day operations.
• Lead, manage, and hold accountable all department heads (Operations, Finance, Sales, HR).
• Translate long-term goals into quarterly plans, initiatives, and KPIs.
• Client Experience & Retention
• Ensure exceptional service delivery to HOA and COA boards.
• Develop and enforce accountability standards across all client-facing staff.
• Personally lead major client relationships and high-value opportunities.
• Operations & Execution
• Build and scale systems for contract management, maintenance coordination, financial reporting, and board communication.
• Implement technology tools that enhance reporting, visibility, and communication.
• Drive cost-efficiency without compromising quality.
• Team Building & Culture
• Recruit, retain, and develop a high-performing management team.
• Create a culture of ownership, transparency, and service excellence.
• Mentor department heads and promote leadership from within.
• Financial Management
• Manage budgets, forecasts, and ensure financial performance meets targets.
• Optimize operating margins through vendor control, process automation, and disciplined cost structures.
• Oversee HOA / COA financial integrity and ensure board compliance.
• Growth & Business Development
• Partner with sales and marketing to attract new communities.
• Identify and pursue strategic growth opportunities (geographic, service-line expansion, acquisitions).
• Build strategic alliances in the industry and community.
• Ideal Candidate Profile
• Experience :
• 10+ years of senior leadership in association management, property services, real estate operations, or related service fields.
• Proven experience scaling teams and operations in a multi-client environment.
• Strong understanding of HOA / COA governance, state law, and board operations preferred.
• Skills :
• P&L and budget management.
• Proven systems builder – SOPs, tech stack, workflows.
• Excellent communicator with clients, boards, and internal staff.
• Highly organized with strong attention to detail and follow-through.
• Traits :
• Mission-driven and community-minded.
• Decisive, accountable, and calm under pressure.
• Ethical, compassionate, and disciplined.
• Compensation & Benefits
• Competitive base salary with performance-based bonuses.
• Health, dental, and retirement plan options.
• PTO, professional development stipend, and flexible scheduling.
• Equity opportunity for the right long-term fit.

Job Type : Full-time

Pay : $100,000.00 - $175,000.00 per year

Benefits :
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s) :

• Strong understanding of HOA / COA governance, state law, and board operations.

Experience :

• SR Leadership in association management & related fields : 10 years (Required)

Ability to Commute :

• Snohomish, WA 98290 (Required)

Ability to Relocate :

• Snohomish, WA 98290 : Relocate before starting work (Required)

Work Location : In person