Director of Crew Scheduling

Director of Crew Scheduling

Let your career take off with PSA Airlines.

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

Job Responsibilities

The Director of Crew Scheduling provides leadership and oversees the performance of the PSA Crew Scheduling department to ensure the company achieves goals and objectives associated with safety, reliability, productivity, and operational efficiency. This role is responsible for the daily operation of crew members schedules to ensure federal regulatory compliance, Collective Bargaining Agreement requirements, and company policies. As a people leader, this role establishes strategic goals and tactical direction for the team using data driven decisions focused on continuous improvement and flawless execution of best practices ensuring operational performance goals.

• Oversee the daily scheduling requirements of all crew members and responsible for maintaining compliance with applicable FAA regulations, Collective Bargaining Agreements, flight crew qualifications, and policies and standards established by PSA Airlines.
• Establish strategic goals and direction for the Crew Scheduling team.
• Identify and anticipate operational disruptions and solve them in an active manner. Monitor developing situations and communicate constraints to appropriate workgroups and escalate when needed.
• Partner with Director of Integrated Operations Center (IOC) during irregular operations (IROP) to develop and execute a recovery plan to mitigate further schedule impact and coordinate with all necessary departments, including third party vendors.
• Establish monthly staffing grids to provide the best crew staffing possible.
• Establish and maintain strong and effective working relationships with ALPA and AFA union leadership to discuss requested improvements, concerns or gain clarity on agreements to provide short and long-term solutions to problems.
• Participate as a Company designee of the ALPA / AFA Grievance Review Committee.
• Assist with contract negotiations and provide analysis of proposed contractual changes.
• Drive improvements in the daily operation with working relationships through cross-functional problem solving and collaboration with Flight Operations, Inflight, training and all other operational departments.
• Direct the development and revision of the Crew Scheduling Policies and Procedures Manuals.
• Ensure that all hotel rooms are confirmed monthly, including any anticipated additional daily rooms blocks.
• Provide direction for development and continuous improvement of systems, programs and applications used by the Crew Scheduling team.
• Provide leadership, coaching, direction, motivation, and supervision of direct reports.
• Appraise performance, provide feedback, take corrective action, and oversee training and development of the team.
• Promote quality customer service with all crew members.
• Responsible for the quality of the Scheduling / Reporting System and to assess the impact of changes made to the controls in Scheduling / Reporting System.
• Has the authority to establish and modify policies, procedures, instructions, and information for the Scheduling / Reporting System.
• Collaborate with Crew Pay and other departments to develop and improve procedures in the crew managing system regarding pay.
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
• Performs other duties as assigned.

Qualifications

Required

Preferred

Additional Information

Supervisory Responsibility : This is a supervisory position.

Delegation : In absence, responsibilities delegated to Director of Integrated Operations Center (IOC).

Authorities : None

Work Environment : This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.

AAP / EEO Statement : PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.

Security Clearance : All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.

Other Duties : Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.