Network Infrastructure Support Engineer - Tucson, AZ

Network Infrastructure Support Specialist

InTegriLogic Corp. is a fast growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup.

We are looking for a Network Infrastructure Support Specialist who is at an expert level with supporting Windows-based workstations, printer, and servers. This would include management of Active Directory at an enterprise level over users and computers in a Microsoft Domain. Additionally, Dynamic Host Configuration Protocol (DHCP) and Domain Name Service (DNS) configuration and maintenance is an integral part of this position.
A strong candidate for this position will have a several years’ experience with managing servers and related support equipment. Additionally, a strong candidate will have familiarity with configuring networking equipment including routers, firewalls, and switches. Of particular interest is best practices for an appropriate level of security for these devices, and efficient set up of VLANs. These duties account for close to 70% of effort in a typical work day. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you!

Our core principals as an organization motivate us to seek candidates with a history of:
• Providing phenomenal service to customers
• Passion for learning new technology
• Ability to communicate effectively with both technical and non-technical customers
• Self-driven with high levels of personal responsibility and accountability
• Ability to keep cool and collected when dealing with critical issues
• High sense of urgency
• Outstanding problem solving and critical thinking skills
• Excellent interpersonal, written, and oral communication skills
• Type at least 40 to 50 words per minute

More Specific Qualifications for the open position with InTegriLogic:
• 5+ years' experience configuring and repairing Microsoft Windows-based computers including:
o Windows Desktop Operating Systems from Windows 7 to most current version
o Windows Server Operating Systems from Windows Server 2008 to most current version
o Office versions from Office 2010 to most current version
o Network and local printing
o Imaging and maintaining base images
• 3+ years’ experience with Microsoft Active Directory Users & Computers
o Creation/implementation of Group Policy Objects (GPO) as part of automating configuration tasks for clients
o DHCP and DNS configuration
• 2+ years’ experience with using PowerShell to:
o Conduct changes en masse throughout a network
o Configure specific items on a workstation
• 2+ years with configuring and deploying networking equipment including:
o Routers, Firewalls, Switches

Additional desired qualifications:
• A+ Technical Certification or equivalent experience
• Network equipment configuration of Cisco, SonicWall, Sophos, Ubiquiti and Ruckus
• Experience with configuration/administration of Voice over IP (VoIP) and Facsimile over IP (FoIP)
• Experience with configuration and administration of Electronic Medical Record (EMR) and Practice Management (PM) systems for healthcare clients

Responsibilities:
• Provide remote and on-site technical support for our clients
• Network printer troubleshooting and configuration
• Configure Windows-based computers from a systems administrator perspective including workstation image management and Active Directory tools management
• Configure, troubleshoot, and resolve networking hardware and software issues
• Be adept with utilizing PowerShell for automation and configuration changes en masse
• Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues
• Serve as primary contact for 3rd party vendors
• Maintain high level of customer satisfaction
• Adhere to quality standards set by company
• Represent company in a professional and ethical manner

Benefits and Compensation:
• Compensation: $24-$34/hour depending on experience
• Medical, Dental, Vision, and Life insurance
• 401k retirement participation
• 12 Days PTO in year one in addition to 8 paid holidays per year
• Training for various certifications