Customer Service Representative (Phoenix)

Customer Service Representative

1 Years from projected start date

Phoenix, AZ

Hybrid Role - 3 days in office, 2 days remote.

This is a customer service position that requires candidates to be available to work from the office and work from home.

Responsible for face to face contact with customers.

Performs customer service activities by providing assistance, guidance, and instruction for forms.

Assist with managing a team inbox that receives inquiries from internal and external customers within the department.

Exercises discretion to interpret and apply customer service operations.

Take in person and virtual appointments through a team shared inbox and assist managing a shared calendar.

Required Skills :

customer service, tax law related knowledge

Preferred Skills : bilingual, adaptable to business software, experience in Google Suite / Microsoft office