Front Office Manager / Best Western Plus

The Front Office Manager will be responsible for the successful operation and administration of all departments in the hotel.

The ideal candidate will have a combination of education, and training / experience that provides the required skills such as hiring and processing staff, writing schedules, assisting with payroll / accounting, handling employee relations and maintaining proper security of all cash funds.

A minimum of two years' experience and a college degree, or equivalent, is preferred.

This position requires the ability to assist in the balancing of departments while focusing on providing an exceptional experience to every guest and maximizing profitability at the same time.

We are seeking an energetic, service-oriented leader who can effectively direct, train, coach, motivate, engage and provide feedback to the staff, supervisors and managers on a daily basis in accordance with the standards of Core Hotels, LLC. and BWI.

Any Best Western or hotel background is a plus!

Responsibilities :

• Manage all Front Office operations to include, but not limited to, guest service and registration (check in / check out), room availability, guest service standards and initiative, product quality, cost controls and overall profitability, systems use and management, forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with BWI and Core Hotel, LLC.

standards

Job Requirements

College Degree preferred.

Visual Matrix PMS preferred.

Minimum of two years of experience in a similar position.

Knowledge of front desk / accounting / Human Resources procedures and protocol.

Exceptional communication skills.

Bilingual English / Spanish a plus! Ability to manage multiple priorities in a fast-paced environment.