Community Liaison

Job Description

• Promotes a safe, cooperative and professional health care environment to ensure optimum patient care (as per HR policy 113c)
• Adheres to all hospital policies, procedures, rules and regulations, including but not limited to, absenteeism, cellular telephone usage, dress code and rules of conduct
• Provide Excellent Customer Service, treating customers (patients, visitors, and co-workers) in a professional manner exercising courtesy and tact. Effectively communicates with patients and others about SBH services in their area(s) of expertise or responsibility and ensures that concerns, questions or issues reach the right person(s) in SBH in a timely fashion
• Responds to calls and inquiries regarding External Affairs Department activities or programs both internal & external.
• Helps coordinates any events and/or projects that the External Affairs Department hosts or assist with
• Participating and organizing participants to participate in Community Outreach events, which may include weekends and/or holidays. Some of the events may include: Diversity Events-e.g. PRIDE, Hispanic Heritage, Juneteenth, etc.Wellness Alliance- held virtually monthlyEmployee Appreciation DayInformative Tabling Health Awareness eventsBack to school events Provide instructions and guidance to patients/participants throughout the hospital as neededAbility to assist with other Patient Engagement activities throughout the hospital as needed Assist department in various responsibilities in the absence of co-workersAssist the Administrative Director of Patient & Community Engagement with all Interns and SYEP/1199 Summer Youth participantsMaintain various departmental spreadsheets up to date in TEAMSAttend daily/weekly staff meetings Attend monthly Community Board # 5 and 6 meetings and relate crucial details back to department

Requirements

• Education Required

Associates Degree/ Bachelors in Healthcare

• Experience/Skills Required
• Bilingual Preferred- Proficiency in English and Spanish
• Knowledge of various Office Products (excel, word, PowerPoint, teams, outlook)

Able to work independently and with flexibility

Union Position

Non-Union

Regular or Temporary

Regular

Salary Type (FLSA)

Non-Exempt

Salary Range

$50,000

Position Type

Full-time

Position Number

JK058201

Home Department

Community and Gov. Affairs

Shift