Shift Lead - Hiring Immediately

Shift Lead

$16-19 / hr including tips. plus a $400 sign-on bonus

SHIFT LEAD

REPORTING RELATIONSHIPS

Position Reports To :   General Manager, Assistant General Manager

Positions Supervised :   Team Member

GENERAL POSITION SUMMARY

At Costa Vida, we serve AMAZING . A Shift Lead is responsible for leading and executing the brand standards during a period of shift, typically 4 to 6 hours. Shift Leads are expected to maintain a high level of food quality, customer service, and sanitation. The Shift Lead is the Manager on Duty (MOD) when an Assistant General Manager or General Manager is not present.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assumes responsibility for providing the ultimate guest experience.

Provides a clean, safe environment in which Guests feel comfortable to dine.

Ensures all Guests are treated with dignity, respect and professionalism.

Is aware of any Guest issues and sees they are handled in a fair and timely fashion.  Follows up with Team Members regarding Guest feedback, providing training and coaching in any areas below standards.

Trains employees with a high Guest satisfaction mentality, providing great service and product at all times.

Builds relationships with Guests, leading to repeat visits and therefore increased sales.  Methods including table touching, identifying repeat visitors then acting accordingly and extra efforts for kids.

Maintains the Quality Assurance Program and sees that standards are actively upheld within the restaurant.  Coaches, trains and acts on areas that present an opportunity for improvement.  Ensures that the restaurant is neat, clean, safe and organized.

Ensures that food is kept within proper temperature guidelines.

Assist the GM and AGM by maintaining good knowledge of HAACP program and executing by the Costa Vida standards.

Follows, and sees that portioning guidelines are adhered to for master recipes and menu build recipes alike.

Ensures that all prepared recipes meet Costa Vida taste and appearance standards.

Maintains an environment where all Team Members are treated fairly and respected, to successfully operate, in addition to creating an atmosphere where Team Members want to be, grow and learn.

Assists Management Team to ensure that all Team Members are trained, motivated and empowered to meet and exceed Costa Vida standards.  Provides feedback and coaching to strengthen skill set and execution.

Seeks development and growth opportunities for personal improvement.

Leads by providing the proper example for Team Members to follow.

Assists Management Team to identify staffing needs (including day-to-day and special circumstances) and acts accordingly.

Is positive and professional in all interactions with Team Members, Guests, Vendors and Colleagues.

Makes effective decisions regarding Team Members’ performance.  Holding Team Members accountable for their actions.  Confronts poor and / or exceptional performance accordingly.

KEY COMPETENCIES

WORKING REQUIREMENTS / CONDITIONS

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

WORKING CONDITIONS

MENTAL ACTIVITIES AND REQURIEMTNS OF THIS POSITION

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well constructed job descriptions are an integral part of any effective compensation system.

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.