Awarded Best Quality of Care - Once Again! Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.
At Community Hospice & Palliative Care, we're honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.
We're here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the
only non-profit hospice provider in the region, we
never turn anyone away due to an inability to pay.
Position SummaryThe Clinical Resource Nurse - Triage and Baylor provides clinical leadership and guidance to nursing staff during after-hours and weekend coverage. This role supports interdisciplinary groups (IDGs) by offering clinical expertise, mentoring new hires, participating in quality improvement efforts, and ensuring compliance with state and federal healthcare standards. The position serves as a liaison between triage, Baylor nurses, and organizational leadership to promote effective patient care and education.
Essential Functions - Precept new hires post-orientation and mentor ongoing clinical development.
- Teach intentional visit standards and audit for integration into nursing practice.
- Serve as a resource to staff, patients, families, and community agencies regarding hospice care.
- Support accurate electronic documentation, ePrescribing, and data systems.
- Conduct record audits in alignment with compliance standards.
- Collaborate with compliance, IT, HR, and patient-care departments.
- Facilitate and/or participate in IDG meetings and quality initiatives.
- Maintain quality staffing through mentorship, training, and evaluation.
- Assist with staff performance evaluations and corrective action when necessary.
- Train staff on core competencies such as IV therapy, wound care, tube feeding, pain management, and other advanced nursing skills.
- Track and report key quality indicators to improve performance.
- Address and document patient care occurrences, compliments, and complaints.
- Participate in public speaking and community education efforts.
- May work weekends and holidays; must be flexible with work schedule and location.
- Ensure operational compliance with hospice regulations.
- Promote a professional environment through courteous conduct and appropriate dress.
- Support and participate in QAPI and staff development programs.
- Complete other duties as assigned.
QualificationsKnowledge and Critical Skills - Strong understanding of hospice care principles and nursing practices
- Effective communication and active listening skills
- Proficient in end-of-life care documentation and patient evaluation
- Skilled in critical thinking, problem-solving, and resource management
- Ability to lead and motivate clinical teams
Experience - Minimum of three (3) years in medical/surgical, homecare, long-term care, or hospice nursing
License / Certification - Current RN licensure in the State of Florida
- Valid CPR certification
- Current driver's license with a clean driving record acceptable to insurance standards
Education - Bachelor's Degree in Nursing preferred
Other Requirements - Medical clearance for communicable diseases prior to direct patient contact
- Current immunizations, including but not limited to TB, Hepatitis, and Flu
- Participation in required continuing education and in-service training programs
- Adherence to the ANA Code of Ethics and state nursing practice laws
The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.
Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at humanresources@aliviacare.com.
We participate in E-Verify to confirm the employment eligibility of all newly hired employees.
Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here:
Equal Opportunity Employer