Client Support Engineer

Client Support Engineer

Compensation : 30 / hr

Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.

Role Responsibilities :

Provide basic technical support to our  Clients.

Troubleshoot application issues, basic diagnosing of the desktop / laptop software problems.

Requirements :

5+ years of related work experience, or an equivalent combination of education and experience.

5+ years of customer service experience, preferably in a call center environment.

Excellent communication skills.

The ability to work in a team environment and commit to a flexible work schedule.

Preferences :

5+ years technical experience a plus.

Previous experience troubleshooting desktop, printer and notebook issues.

Very strong user and support of MSOffice.

Experience working in a remote support environment is ideal for this role. The role itself is onsite, supporting in a remote capacity.

We look forward to reviewing your application. We encourage everyone to apply - even if every box isn’t checked for what you are looking for or what is required.

PDSINC, LLC is an Equal Opportunity Employer.