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Customer Success Specialist
Customer Success SpecialistNet2Source (N2S) • Santa Rosa, CA, US
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Customer Success Specialist

Customer Success Specialist

Net2Source (N2S) • Santa Rosa, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Do you love developing and nurturing great relationships?

As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will play a crucial role in building strong client relationships and contributing to the growth and success of N2S

Location : Remote from Bay Area, SFC, CA

Qualifications :

  • Must have 3-5 years of overall experience in the Staffing & Recruiting Industry with hands on recruiting experience and exposure of client communication preferably with LifeSciences or IT MSP clients.
  • Strong understanding of working with VMS and MSP based accounts.
  • Any experience working with a Hybrid / Offshore delivery model will be a plus.
  • Proven experience in staffing, recruiting & client communication, supporting client / MSP programs from a supplier side.
  • Strong interpersonal and communication skills.
  • Excellent negotiation and problem-solving abilities.
  • Excellent reputation and relationship-building skills.
  • Ability to work in a fast-paced, target-driven environment.
  • Must be a self driven and highly motivated individual.
  • Proficiency in using applicant tracking systems (ATS) and other relevant software.

Key Responsibilities :

  • Be the single point of contact for our Fortune 500 clients
  • Build long-term client partnerships to understand their challenges and provide solution.
  • Maximize market share with a client to make us their trusted staffing supplier.
  • Qualify new job orders and work with the delivery lead for better coverage and support.
  • Present candidates to Hiring Managers and follow up for feedback .
  • Coordinate with Client to schedule candidate interviews and onboarding.
  • Coordinate with recruiting team including screening, orientation, and placement of candidates.
  • Use CRM / ATS (Job Diva) to manage activities.
  • Constant communication with clients to build rapport and to obtain critical information including, job descriptions, referrals, and business leads.

    • Additional Requirements :

  • Must be open to travel across the country, especially locally, and support clients from their offices.
  • Availability to work outside regular office hours, if needed.

    • Benefits of working at N2S :

  • Uncapped Commissions
  • 100% Contribution to Health / Dental / Vision
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