HR Shared Services Center Advisor III (Leave Management)

Overview

To provide operational support regarding processes, procedures and / or programs for an assigned Human Resources (HR) Center Of Excellence (COE). Serve as trusted advisor to NFCU employees by responding to HR related requests and inquiries and providing guidance to internal / external customers. Identify, research and resolve issues / discrepancies, and review and process HR personnel transactions.

Responsibilities

• Provide COE operational support requiring understanding of assigned COE processes, procedures and / or programs
• Maintain broad knowledge of HR services and answer or appropriately route employee inquiries pertaining to complex HR programs, processes, procedures, and communications
• Analyze and interpret a wide range of issues; select and adapt methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately
• Resolve complex operational / processing issues, inquiries, and complaints
• Ensure work is completed within defined service level agreements
• Ensure compliance with all HR related policies, practices, and procedures
• Serve as subject matter expert and provide guidance to internal / external customers and stakeholders regarding complex SSC processes, HR services and assigned core COE functions, systems, policies and / or procedures
• Lead, guide, and mentor less experienced staff
• Conduct and / or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
• Research, analyze and determine cause / impact of complex errors / omissions
• Develop, recommend, and assist in the implementation of policies, procedures, programs to improve processes and reduce errors across the SSC and / or within assigned COE
• Perform on-going quality control to ensure efficiency and accuracy of processes and procedures
• Perform research and provide recommendations for process improvements
• Act as the primary point of contact for employees following vendor approval of disability and extended leave claims. Provide accurate information and guidance through timely inbound and outbound communications
• Oversee and resolve employee-submitted cases, including those requiring detailed analysis and complex guidance, ensuring efficient and effective resolution
• Prepare and maintain accurate reports, performing thorough data validations to ensure compliance with established standards and policies
• Review and update employment status records in Oracle HCM to maintain data integrity and accuracy across HR systems
• Coordinate accurately and efficiently with vendors, contractors, and advisors involved in disability claim payment processing to ensure seamless operations and timely issue resolution
• Perform other duties as assigned

Qualifications

Expert skill in managing and resolving complex employee cases with attention to detail and accuracy

Desired Qualifications

Hours : Monday - Friday, 8 : 00AM - 4 : 30PM

Locations : 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful : Make our mission your passion.

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Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams : Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.