PACKAGE CENTER LOCKER TECHNICIAN

Package Center Locker Technician

Bay Area, CA

Overview

Salary Range : $22.50 - $24.00 Hourly

Position Type : Full Time

Description

Position Summary :

The Package Center Locker Technician plays a key role in managing the flow of incoming packages with a primary focus on smart locker operations within the package center. This position ensures packages are accurately logged, processed, loaded into lockers, and made available for pickup in a timely and secure manner. The role includes monitoring locker capacity and functionality, coordinating with warehouse staff and external carriers, maintaining accurate records, and supporting overall package center and office logistics.

The ideal candidate is detail oriented, well organized, technically capable, and able to multitask effectively in a fast-paced environment.

Essential duties include, but not limited to :

• Load packages into smart lockers promptly upon receipt, assigning appropriate locker locations and ensuring accurate system tracking and availability.
• Conduct daily inspections of locker systems and surrounding areas, reporting technical issues, malfunctions, or capacity constraints to the supervisor or appropriate support teams.
• Monitor locker capacity throughout the day and optimize usage by reassigning lockers, relocating packages to shelving, and managing expired or overdue locker items in accordance with policy.
• Remove expired or unclaimed locker packages and return them to the package center for shelving, return-to-sender, or donation processing as required.
• Collect inbound packages from lobbies, outdoor containers, conveyor systems, and surrounding areas, and stage items for locker loading or distribution.
• Identify, inspect, and properly handle fragile items, refrigerated medications, food, and other perishable materials in accordance with handling and safety procedures.
• Reject, process, or escalate damaged, tampered, misaddressed, or non-compliant packages per established protocol and report discrepancies to the supervisor.
• Operate package center equipment, including conveyor systems, by performing inspections, loading, monitoring operations, troubleshooting basic issues, and manually processing oversized, undersized, unlabeled, or misrouted packages.
• Research unidentified packages and update inventory and shipment records using designated software systems, maintaining accurate documentation of receipts and transfers.
• Coordinate with warehouse staff, couriers, and vendors to ensure timely delivery, accurate routing, and resolution of package-related issues.
• Maintain cleanliness, organization, and safety of locker units, package center areas, and workspaces in compliance with safety and security standards.
• Support special projects, office relocations, equipment moves, and complete basic maintenance or operational assignments as directed by the immediate supervisor.

Qualifications

Job Requirements :

PLEASE NOTE : Due to the cyclical nature of the industry, team members are required to work varying shifts and schedules, including nights, weekends, and holidays, which reflect the Company's operating requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Changes may be made with or without prior notice. Service By Medallion ("the Company") is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Service By Medallion is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Service By Medallion are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Service By Medallion will not tolerate discrimination or harassment based on any of these characteristics.

Positions at certain sites, may be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.