Talent.com
Supervisor, Access and Patient Support
Supervisor, Access and Patient SupportCardinal Health • Nashville, TN, United States
Supervisor, Access and Patient Support

Supervisor, Access and Patient Support

Cardinal Health • Nashville, TN, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

  • Together, we can get life-changing therapies to patients who need them-faster.
  • _Responsibilities_

The Customer Service Operations Supervisor leads program staff performing actions including customer service, enrollment / reimbursement activities, benefit investigations for product benefit coverage, prior authorization assistance, copay enrollment, and other patient services.

  • Oversee daily operations for patient access support contact center team of up to 15 team members and provides daily support ensuring team members can perform job responsibilities.
  • Oversee daily operations for quality performance monitoring team of up to 8 team members and provides daily support ensuring team members can perform job responsibilities.
  • Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.
  • Demonstrate knowledge of quality systems and approaches including Call & Case Monitoring, Adverse Event reporting and Non-Conformance management.
  • Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program.
  • Coordinate and deliver reoccurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.
  • Coordinate and deliver special projects related to quality monitoring and reoccurring quality related calibration meetings, both internal and client facing.
  • Assess / Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules.
  • Report system issues that can impact our client relationship management system (CRM) and / or productivity in a timely manner.
  • Manage employee timecards in addition to standard HR responsibilities as a people leader.
  • Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.
  • Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.
  • Continually monitor program adherence, quality, attendance, and address accordingly.
  • Report Non-Conformances in a timely manner.
  • Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.
  • Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.
  • Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
  • Maintain regular contact with client / 3rd party partners by leveraging excellent verbal and written communication skills.
  • Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person).
  • Proactively seek and implement process efficiencies to reduce team manual work for Agents and Quality performance team.
  • Host recurring (bi-weekly / monthly) team meetings to discuss updates, process changes, team SLAs / KPIs, QA, trends, etc.
  • Work well independently and in a team setting by collaborating across different departments.
  • Travel may be needed to perform your duties up to 25%.
  • _Qualifications_
  • Bachelor's degree or equivalent work experience preferred.
  • 3-5 years of experience in related field of patient support programs preferred.
  • Previous management experience preferred.
  • Previous Quality monitoring experience preferred.
  • Strong communication, presentation, and time management skills.
  • Commitment to the continued development of oneself and team members.
  • Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas.
  • _What is expected of you and others at this level_
  • Coordinates and supervises the daily activities of operations, or business support staff
  • Administers and executes policies and procedures
  • Ensures employees operate within guidelines
  • Decisions have a direct impact on work unit operations and customers
  • Frequently interacts with subordinates, customers and peer groups at various management levels
  • Interactions normally involve information exchange and basic problem resolution
  • Effective communication and collaboration with client
  • Consistently demonstrate Cardinal Health values (What we value) :
  • Integrity - We hold ourselves to the highest ethical standard.
  • Accountable - We bring passion, determination, and grit to deliver on our commitments.
  • Inclusive - We embrace differences to drive the best outcomes.
  • Mission Driven - We serve the greater goal of healthcare.
  • Innovative - We develop new ways of thinking, operating, and serving customers.
  • Regularly practice the Cardinal Heath behaviors (The way we act) :
  • Invites curiosity.
  • Builds partnerships.
  • Inspires commitment.
  • Develops self and others.
  • TRAINING AND WORK SCHEDULES :
  • Your new hire training will take place 8 : 00am-5 : 00pm CT the first week of employment. Attendance is mandatory.
  • This position is full-time (40 hours / week).

  • Employees are required to have flexibility to work a scheduled shift of 8am-5pm CT.
  • REMOTE DETAILS :
  • You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following :
  • Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.

  • Dial-up, satellite, WIFI, Cellular connections are NOT acceptable
  • . Download speed of 15Mbps (megabyte per second)
  • Upload speed of 5Mbps (megabyte per second).
  • Ping Rate Maximum of 30ms (milliseconds).
  • Hardwired to the router.
  • Surge protector with Network Line Protection for CAH issued equipment.
  • Anticipated salary range :
  • $65,500 - $93,550
  • Bonus eligible :
  • No
  • Benefits :
  • Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs
  • Application window anticipated to close :
  • 12 / 27 / 2025
  • if interested in opportunity, please submit application as soon as possible.
  • The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

    The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

    _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._

    _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity / Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

    _To read and review this privacy notice click_ here (https : / / www.cardinalhealth.com / content / dam / corp / email / documents / corp / cardinal-health-online-application-privacy-policy.pdf)

    [job_alerts.create_a_job]

    Supervisor Patient Support • Nashville, TN, United States

    [internal_linking.similar_jobs]
    Travel Acute Care Case Manager

    Travel Acute Care Case Manager

    Triage Staffing • Nashville, TN, US
    [job_card.full_time]
    Triage Staffing is seeking a Social Work Case Management for a travel job in Nashville, Tennessee.Job Description & Requirements. Travel Nursing : Case Management Nashville.Location : &...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Critical Care - 45 - Minutes / Nashville, TN

    Critical Care - 45 - Minutes / Nashville, TN

    National Health Partners • Nashville, TN, US
    [job_card.full_time]
    Critical Care Opportunity – 45 Minutes from Nashville, TN.Shifts Annually | $415k Base + Bonuses | $50K Sign-On | $50K Loan Assistance | Up to $10K Relocation - Income potential 1st year $500...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel RN - IMC / PCU Stepdown

    Travel RN - IMC / PCU Stepdown

    GLC On-The-Go • Hermitage, TN, US
    [job_card.full_time]
    GLC On-The-Go is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Hermitage, Tennessee.Job Description & Requirements. Pay package is based on 8 hour shifts and ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Process Coordinator

    Process Coordinator

    Ardent Corporate • Brentwood, TN, United States
    [job_card.full_time]
    Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.With a focus on people and investments in innovative services and technologies, Ardent is passi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Supervisor of Patient Access

    Supervisor of Patient Access

    R1 RCM • Nashville, TN, US
    [job_card.full_time]
    R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Pathologists' Assistant

    Travel Pathologists' Assistant

    CompHealth Lab • Nashville, TN, US
    [job_card.permanent]
    CompHealth Lab is seeking a travel Pathologists' Assistant for a travel job in Nashville, Tennessee.Job Description & Requirements. CompHealth services are always free to you.Let us do the h...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel RN Case Manager

    Travel RN Case Manager

    Access Healthcare • Nashville, TN, US
    [job_card.full_time]
    Access Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Nashville, Tennessee.Job Description & Requirements. Access Healthcare Job ID #73280580.Pay package is ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Part Time Mt. Juliet Caregiver

    Part Time Mt. Juliet Caregiver

    Preferred Care at Home of North Nashville • Mount Juliet, TN, US
    [job_card.part_time]
    I absolutely love working at Preferred Care.They treat their employees like family and go above and beyond to show us their appreciation. They are also state of the art on staffing the clients and c...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Caregiver

    Caregiver

    Charis Hearts Inc • Hendersonville, TN, US
    [job_card.full_time]
    Our dedicated focus on CHOICES enables us to deliver the.Flexible Schedule (Scheduling to meet your needs).Top Pay, Weekly Direct Deposit. Varying Shifts Available Sunday - Saturday based on the cli...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    APS INTAKE COUNSELOR 2 • - 12092025- 73447

    APS INTAKE COUNSELOR 2 • - 12092025- 73447

    State of Tennessee • Nashville, TN, United States
    [job_card.full_time]
    State of Tennessee Job Information.LOCATION OF (1) POSITION(S) TO BE FILLED : DEPARTMENT OF HUMAN SERVICES, COMM&SOCIAL SRV-APS / CHILDCARE / SUMMERFOOD PRG (COMMUNITY AND SOCIAL SERVICES-APS / CHILDCARE / ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Base Pilot Supervisor - AEL 175 Murfreesboro, TN

    Base Pilot Supervisor - AEL 175 Murfreesboro, TN

    Global Medical Response • Smyrna, TN, United States
    [job_card.full_time]
    We invite you to join a team of highly skilled emergency medical experts, pilots and mechanics!.Our mission of providing care to the world at a moment's notice is at the heart of everything we do.W...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Managed Care Specialist

    Managed Care Specialist

    HCL Global Systems Inc • Nashville, TN, US
    [job_card.full_time]
    Managed Care Specialist – Hybrid | Nashville, TN.Shift : 8 : 00 AM – 4 : 30 PM (Monday–Friday, 37.Location : Hybrid • – Downtown Nashville, TN (Must be local and able to commute)...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Youth Care Specialist

    Youth Care Specialist

    Youth Opportunity Investments, LLC • Mount Juliet, TN, US
    [job_card.full_time]
    Youth Care Specialist Residential Youth Services.Job Type : Full-Time | Various Shifts (Waking & Non-Waking Hours).Schedule : Includes evenings, overnights, weekends, and holidays.About Youth Opp...[show_more]
    [last_updated.last_updated_30] • [promoted]
    RN Patient Care Manager

    RN Patient Care Manager

    Optum • Nashville, TN, US
    [job_card.full_time]
    LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide.As members of the Optum family of businesses, we are dedicated to helping people feel their best, incl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Anesthesiologist Is Needed for Locum Tenens Coverage in TN

    Anesthesiologist Is Needed for Locum Tenens Coverage in TN

    HealthEcareers - Client • Nashville, TN, USA
    [job_card.full_time]
    If you are seeking a new opportunity or would simply like to learn more about locum tenens, give Weatherby a call today for details. Monday through Friday, 40-hour weekly guarantee.Full scope of gen...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Director of Case Management

    Director of Case Management

    Midland-Marvel Recruiters, LLC • Nashville, TN, US
    [job_card.full_time]
    Community hospital facility looking to bring on Director Case Management! $10,000 Sign On Bonus, Bonus Incentive Plan and Full Relocation!. Overall responsibility for managing and coordinating depar...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Fulfillment Coordinator

    Fulfillment Coordinator

    Monogram Health Inc • Brentwood, TN, US
    [job_card.full_time]
    Position : Fulfillment Coordinator.Location : Brentwood, TN (On-site).Monogram Health is seeking a detail-oriented, reliable Fulfillment Coordinator to support daily shipping, receiving, and inventor...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Specialist, Clinical Applications Support

    Specialist, Clinical Applications Support

    ArchWell Health • Nashville, TN, United States
    [job_card.full_time]
    Must be able to work PST / MST hours.The Clinical Applications Support Specialist will act as a key contributor to the configuration and buildout of eClinicalWorks for ArchWell Health.This role will ...[show_more]
    [last_updated.last_updated_30] • [promoted]