Business Development Representative - Disaster Restoration

Make an Impact Where It Matters Most – In Your Own Community

At Kustom, we bring order to chaos after disaster strikes – restoring property, stability, and peace of mind for businesses and families across the country. Our Business Development team is the engine behind that mission. If you’re driven to build strong local relationships, help communities recover, and become the go-to partner when emergencies hit, this Territory Account Executive role may be perfect for you.

What You Do

As a Territory Account Executive, you are the face of Kustom in your local market. This isn’t traditional sales - it requires urgency, trust-building, and a service-first mindset. You own your territory, strengthen relationships, and build sustainable growth by:

• Drive Growth
  • Proactively prospect through cold outreach, local networking, community involvement, referrals, and industry events
  • Build a consistent pipeline using Salesforce with strong data discipline
  • Deliver solution-based presentations that demonstrate why Kustom is the trusted partner when disaster strikes
  • Identify additional service needs across your local accounts and expand opportunities within your territory
• Build Deep, Trust-Based Relationships
  • Engage with decision-makers across commercial, industrial, and residential markets within your assigned territory
  • Become a client’s first call when they experience a property loss – calm, reliable, and ready to help
  • Represent Kustom’s values with professionalism, empathy, and urgency in all interactions
• Collaborate Across Teams
  • Work closely with operations teams to ensure seamless project handoff and exceptional customer experience
  • Partner with estimators, project managers, and emergency response teams to support clients throughout the restoration process
  • Bring frontline insights to leadership on local trends, customer needs, and competitive gaps
• Stay Ahead of the Industry
  • Monitor local trends, competitor activity, and weather-driven risks that may impact your market
  • Identify growth opportunities within verticals like hospitality, healthcare, senior living, multifamily, industrial, and more

What You Bring

You’re not just selling — you’re advising, guiding, and helping people through some of the most stressful moments they’ll ever face. You’ll thrive here if you are:

• Proactive & Driven – At least three years of proven success managing a full sales cycle and generating new business in a B2B environment
• Relationship-Focused – Comfortable connecting from the front desk to the C-suite and building trust at every level
• An Excellent Communicator – Strong presentation, negotiation, and follow-through skills
• Detail-Driven & Accountable – Strong CRM discipline (Salesforce preferred) with a true ownership mindset
• Adaptable & Resilient – Able to pivot quickly when emergencies occur; disasters don’t follow business hours
• Committed to Learning – Restoration experience is a plus, but a growth mindset matters most
• Ready to Mobilize – Valid driver’s license required; travel is primarily within your assigned territory

Why Join Kustom

• A Culture That Wins Together – Teamwork, integrity, and a growth mindset define us
• Competitive Compensation Program – Weekly base pay plus unlimited quarterly commission
• Total Rewards Benefits – Health, dental, vision, 401(k), PTO, and more
• Career Growth Opportunities – Training, mentorship, and the chance to enhance your career and skills

If you’re ready to make an impact and help clients navigate chaos with confidence, we want to meet you.

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers.

We do more than rebuild – we build trust.

Kustom provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Subject to Federal, State, and Local laws, regulations, and/or ordinances, applicants must be able to pass pre-employment drug screening and background check.

Compensation is based on geographic location, demonstrated job-related skills, knowledge, experience, education, certifications, etc. This job description is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and/or responsibilities may change at any time with or without notice.