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MORTGAGE PROCESSING MANAGER
MORTGAGE PROCESSING MANAGERFischer Homes • Erlanger, Kentucky, United States
MORTGAGE PROCESSING MANAGER

MORTGAGE PROCESSING MANAGER

Fischer Homes • Erlanger, Kentucky, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Job Summary

We are seeking a Processing Manager who will oversee the loan processing function and lead a team of Processing Associates to ensure accurate, compliant, and timely loan file completion. This role contributes directly to organizational profitability by implementing efficient processes, managing pipeline performance, and delivering an exceptional customer experience through ethical and integrity-driven business practices.

You will thrive in this role if you :

  • Demonstrates excellent internal and external customer service.
  • Possesses strong organizational awareness, leadership capability, and strategic thinking.
  • Quickly identify root causes and implement solution-oriented improvements using data and insights.
  • Communicates clearly, effectively, and professionally at all levels of the organization.
  • Adapts well to changing priorities, environments, and responsibilities.
  • Maintains effectiveness under pressure while proactively addressing stressors.

These skills will be used to :

  • Lead, recruit, & develop Loan Processing associates
  • Oversee daily loan workflow to ensure service level standards, turn times, and quality expectations are consistently met.
  • Review processor pipelines multiple times per day, rebalance workloads based on volume, and conduct ongoing volume analysis.
  • Manage processor and loan officer assignments, adjusting allocations annually at minimum to align with business needs.
  • Maintain, update, and enforce processing procedures, training materials, and reference tools to ensure compliance with all applicable laws and guidelines.
  • Partner closely with Branch Managers, Operations, and internal stakeholders to identify issues, improve processes, and resolve escalations.
  • Ensure Processing Assistants are progressing through established training plans and provide coaching as needed.
  • Actively manage a pipeline of loans approaching closing, reviewing underwriting conditions and communicating requirements to borrowers.
  • Provide exceptional internal and external customer service by answering questions, advising on conditions, and maintaining service and turn-time standards.
  • Serve as a subject matter expert for processing guidelines, procedures, and best practices.

    • Qualifications :

  • Minimum of 2 years of experience in a Mortgage Processing role.
  • Minimum of 1 year of experience in a leadership or management role overseeing associates.
  • Bachelor’s degree in finance, business, or a related field.

    • Physical demands and work environment :

  • Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
  • Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
  • Must be able to lift and carry approximately 20-25lbs unassisted.
  • Must be able to sit for long periods of time with low periods of reaching and standing.

    • The Value of a Career with Victory Mortgage

    Take your career to the next level with Victory Mortgage. With a proven track record of growth and since our founding in 1991, Victory Mortgage specializes in new home construction mortgages. Victory has emerged as a mortgage lending leader in each of our expanding regions with attention to detail and serving the needs of our customers. We are associated with a Top 32 builder and have relationships with key Realtors in our markets and an expanding customer base built upon our over 30 years in business.

    Victory Mortgage selects highly skilled and talented individuals who have the desire to grow and advance their careers. At Victory Mortgage, we enjoy the opportunity to celebrate our wins; more specifically, the many talented Associates that collectively make up our Victory Family. The rewards for their efforts are :

  • Professional Development Training Programs
  • Tuition Reimbursement
  • Competitive Compensation
  • 401(k) with Company matching contributions and profit-sharing
  • Employee Life Insurance
  • Personal time off
  • Inclusive Leave
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    Processing Manager • Erlanger, Kentucky, United States

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