Medical Administration Specialist

The Health Administrative Specialist on Duty (HOD) is a facility-wide position, located in the Office of the Chief, Health Administration Service (HAS), or Business Office (BO), or Medical Administration Service (MAS), or similarly named and organized service; the position has both the authority and responsibility to represent both the Medical Center Director and the Chief, HAS on all administrative matters occurring when assigned to other than a normal tour of duty.

Interprets rules and regulations relating to determining legal entitlement to benefits.

Process administrative issues surrounding beneficiary death, seriously ill cases, elopements, suicides, assaults, deaths on arrival (DOAs), homicides, code blue, cost recovery matters, and facility or community disasters, etc.

Provide administrative authority, guidance, and decision making to Medical Officer of the Day (MOD), Nursing Officer of the Day (NOD), and other similarly named Nurse and Medical positions in charge after hours.

Provide orientation and situational technical advice to physicians regarding policies and procedures.

Observe, evaluate, and coordinate administrative activities with IRMS, Engineering, OI&T, Laboratory, Medicine, Radiology, Nursing, Hospice, and Environmental Management services and personnel among others.

Initiate call back roster, deployment of resources etc

Participate in Health Care System (HCS) incident command planning committees and emergency management training drills.

Assist in responding to emergencies, determines priorities and nature of action to be taken; Implement search plan for missing patients; informs next-of-kin of search.

Receive and respond to non-routine patient condition inquiries.

Prepare daily Gains and Losses Sheet and other related statistical reports.

Maintain current bed inventory utilizing BMS (Bed Management System) software.

Brief on-coming shift of pending events or the current status of any administrative issues.

Ensure that check-in processes are properly recorded.

Act as the subject matter expert during other than normal business hours on VA funded and non-VA funded transportation programs, eligibilities, and procedures.

Review clinical requests for transportation and lodging utilizing CPRS, and determines best mode of transportation and appropriate lodging, based on patient medical need and cost effectiveness.

Coordinate with VA Crisis Line and VISN or regional Nurse Advice Line in assisting Veterans.

Assist funeral homes and families in disposition of effects and Veterans remains.

Record operative permits, when appropriate, and assists physician in administrative matters.

Record procedural, operative, autopsy, organ donation permits when appropriate.

Coordinate lodging required for eligible Veterans or family through local procedure.

May investigate issues and prepares complex and sensitive correspondence relating to patient care activities.

Coordinate with VA Police, Compliance, Service Chief and / or Medical Center Director to investigate unusual incidents involving welfare checks, injury, abuse of patients, loss of personal property or other areas as deemed appropriate.

Receive phone calls and provides patient advocate support to Veterans.

Monitor fire system, refrigerator temperature alarms, fire alarms, and intrusion alarms and codes.

Ensure Electronic Health Record (EHR) systems are operational.

Promotion Potential : The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule : Full-Time - Rotating shifts with weekend and holidays.

Virtual : This is not a virtual position.

Position Description / PD# : Medical Administration Specialist / PD99385S and PD99368S

Relocation / Recruitment Incentives : Not Authorized

Permanent Change of Station (PCS) : Not Authorized