Account Manager

Account Manager

Ferrous Processing and Trading (FPT) is one of North America's premier processors, buyers, sellers, and recyclers of scrap metals of all kinds and is a key supplier to the metals industry of North America. FPT is a wholly-owned business of Cleveland-Cliffs has an immediate opportunity for an Account Manager. The Account Manager maintains and expands relationships with the organization's international clients.

Summary Responsibilities :

• Retain and renew large corporate business accounts, tier 1 suppliers, and OEM.
• Develops and implement strategies to maintain and expand sales within an assigned territory.
• Prepare a plan for each account to identify what and how short and long-term needs may be met.
• Ensures all materials, equipment, and tools are available and in working order.
• Forecasts the demand for product(s) within assigned territory.
• Provides reports on the budget and sales activity for a given period.
• Interfaces with the customer to understand the customer's overall objectives and requirements.
• Contact customers regularly to maintain account relationships, advise of new product and service offerings, and obtain product feedback.
• Share details with customers on additional offerings to provide value-added service.
• Ensure that related departments provide post-sales support to assigned accounts / customers.
• Serves as a point of escalation for issues or activities that the customer encounters during service utilization.
• Expedites the resolution of customer problems / complaints.
• Prepares and conducts technical / product presentations and demonstrations.
• Participates in trade shows by representing the organization and sharing product information.
• Provides feedback to management for future enhancements.
• Shares ideas and customer needs throughout all cycle phases (plan, design, integrate, manage).
• Contributes to the monthly MRO by providing account trends and sharing future client needs.

Minimum Qualifications :