Customer Support Specialist IIVirtualVocations • Denton, Texas, United States

Customer Support Specialist II

VirtualVocations • Denton, Texas, United States

[job_card.variable_hours_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Customer Support Specialist II to provide second-line technical support for escalated customer issues.

Key Responsibilities

Diagnose, troubleshoot, and resolve complex software and technical issues escalated from Tier 1 support

Act as a technical liaison between Customer Experience, Product, Engineering, and QA

Create and maintain detailed documentation, internal troubleshooting guides, and customer-facing help articles

Required Qualifications

5+ years of Tier 2 technical support experience in a SaaS or enterprise software environment

3+ years of experience with technical customer support tools like Zendesk and CRM / ticketing platforms

Knowledge of AV and networking systems and troubleshooting

Experience with Microsoft SQL Server, Windows Server, and HTML

Preferred : Knowledge and hands-on experience with artificial intelligence tools and concepts

[job_alerts.create_a_job]

Customer Support Specialist • Denton, Texas, United States

[internal_linking.similar_jobs]

Customer Service Specialist II

eTeam Inc • Lewisville, Texas, United States

[job_card.full_time]

[filters_job_card.quick_apply]

CW-Customer Service Specialist II : .The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company's products or services.Under moderate superv...[show_more]

[last_updated.last_updated_30]

Part-Time Study Contributor (Hiring Immediately)

Maxion Research • Gainesville, Texas, US

[job_card.part_time]

Join Our Part-Time Research Studies Today!.Are you eager to earn extra income from the comfort of your home? We are looking for motivated individuals to participate in paid research studies includi...[show_more]

[last_updated.last_updated_30] • [promoted]

Technical Support Specialist II

Patterson Dental Supply • Denton, Texas, USA

[job_card.full_time]

Patterson isnt just a place to work its a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first always advancing a...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Customer Support Specialist

TradeJobsWorkforce • 75234 Farmers Branch, TX, US

[job_card.full_time]

As a Customer Support Specialist, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provi...[show_more]

[last_updated.last_updated_30] • [promoted]

Emergency Sales Representative

Bonnie Plants LLC • Whitesboro, TX, US

[job_card.full_time]

Essential Functions of the Emergency Sales Representative position include : .Call on customer or potential customers for the purpose of making sales and obtaining orders for Bonnie products.Negotiat...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Side Hustle Coordinator (Part-Time Remote)

Finance Buzz • Gainesville, Texas, US

[filters.remote]

[job_card.full_time] +2

We are looking for someone to take part in a program designed for people who already hold a full-time position but want extra income. You’ll explore proven side-hustle models, try them out, and find...[show_more]

[last_updated.last_updated_30] • [promoted]

Sales Support Specialist

Columbia Safety & Supply Family of Companies • Coppell, Texas, US

[job_card.full_time]

[filters_job_card.quick_apply]

Gearcor, part of the Columbia Safety family of companies, is a leading distributor of safety gear, footwear, uniforms, tools, and fall protection for the North American Renewable Energy industry.As...[show_more]

[last_updated.last_updated_30]

Freelance Onsite Technician – 1st 2nd Level Support

EVERIENCE • Coppell, Texas, USA

[job_card.part_time]

Onsite IT support (1st / 2nd level).Windows environment Office 365.Apple environment (Mac iPhone iPad).Hardware support (PCs Macs printers scanners). Support to end-users on workstations and mobile ...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Tier 1 Helpdesk Support

TEKsystems • Coppell, TX, United States

[job_card.full_time]

CANDIDATES MUST LIVE IN THE DFW AREA.THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone call...[show_more]

[last_updated.last_updated_30] • [promoted]

Work from Home

HomeJobFinder • Whitesboro, TX

[filters.remote]

[job_card.full_time]

Remote Opportunity : Link Posting Marketing Rep (No Experience Needed!) Are you self-driven, reliable, and ready to earn from anywhere? We’re looking for motivated individuals to jo...[show_more]

[last_updated.last_updated_30] • [promoted]

Customer Service Representative (Remote Position)

GOLD GATE • Denton, Texas

[filters.remote]

[job_card.full_time] +1

[filters_job_card.quick_apply]

Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Systems Support Specialist

Akaasa Technologies • Grapevine, Texas, USA

[job_card.full_time]

Systems Support Specialist (WEEKEND SHIFT).Hybrid onsite in Grapevine TX (Friday-Monday) (Fridays and Mondays onsite) 4 x 10 hour days. ALL CONSULTANTS MUST BE ABLE TO PROVIDE TWO PROFESSIONAL REFER...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Remote Customer Support Associate

TurboTax • Carrollton, Texas

[filters.remote]

[job_card.full_time]

Work from home with TurboTax Product Expert.Get a $405 Certification bonus³.Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday⁴.Earn an ...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Warehouse Specialist I

Altice USA • Tioga, TX, United States

[job_card.full_time]

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!.We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic...[show_more]

[last_updated.last_updated_30] • [promoted]

Sales Development Specialist

Austin Lane Technologies Inc. • Denton, TX, US

[job_card.full_time]

Austin Lane is searching for a talented, tech-savvy Sales Development Specialist with a passion for helping customers solve big challenges. Are you a proactive, impatient and charismatic communicato...[show_more]

[last_updated.last_updated_30] • [promoted]

Flexible Online Opinion Specialist (Hiring Immediately)

Earn Haus • Gainesville, Texas, US

[job_card.full_time] +1

We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...[show_more]

[last_updated.last_updated_30] • [promoted]

Service Tech III

Wan Bridge Group • Lewisville, Texas, USA

[job_card.full_time]

The Service Technician III is responsible for performing maintenance and repair tasks on TBD properties ensuring they are in excellent condition and meet the highest quality standards.The technicia...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Transactions Specialist I Card Fulfillment

JPMorganChase • Coppell, Texas, USA

[job_card.full_time]

Join Chase where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment where every day brings new challenges and opport...[show_more]

[last_updated.last_updated_variable_days] • [promoted]